Bilingual Customer Service Representatives

Location

Orange, CA | United States

Job description

Eastridge Workforce Solutions is partnering with an innovative, high quality and cost-effective healthcare organization, backed up by decades of leadership in managed care, in the search for a Bilingual Customer Service Representatives (English/Korean or English/Farsi). This positions offers an employee focused culture, opportunity for advancement, and the opportunity to serve others. For immediate consideration for this fully remote position, we encourage you to apply today.

RESPONSIBILITIES

• Assist customers on the telephone with inquiries, updates, and changes related to but not limited to claims, eligibility, referrals, PCP changes, billing, access, transportation, and general coordination of care through thorough research promptly. The monthly expectation is to perform at a quality level of 90% accuracy of all measures. The daily expectation is to efficiently answer a minimum of 60 calls per day (inbound).
• 100% thorough documentation of every call.
• Thoroughly verify HIPAA requirements to ensure account accuracy.
• Follow-up on all open issues.
• Communicate recurring issues and trends to management.
• All other duties assigned. 

QUALIFICATIONS

• High school diploma or equivalent.
• (2) years of customer service experience in a call center environment is required. Within a health care setting preferred.
• Ability to multi-task, prioritize, and work in a fast-paced environment. Knowledge of HIPAA regulations is preferred.
• Knowledge of IPA operations in a healthcare setting is preferred.
• Knowledge and experience of claims, eligibility, and referrals are preferred.
• Must be proficient in Microsoft Office navigation, Excel, and Word and/or IDX knowledge.
• Bilingual English/Korean or Bilingual English/Farsi Required. 

BENEFITS

• Health Insurance
• Dental Insurance
• Accrued PTO
• Disability Insurance
• Life Insurance
• Health Care on-site
• Health Savings Account
• Supplemental Life insurance
• Mental Health Care
• Vision Insurance
• Accidental Death & Dismemberment insurance

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

#IPRO

Job tags

Salary

$22 - $24 per hour