TechMD
Location
Auburn, WA | United States
Job description
About us
At TechMD we believe that happy employees lead to a better work environment which in turn leads to a better experience for our customers. We re constantly working to improve company culture whether it s through companywide events or smaller daytoday things. We also have exciting opportunities for employees to get involved in the community through volunteering and fundraising initiatives.
Position Overview
The Junior Client Onboarding Specialist s primary responsibilities are to apply the
processes and procedures required to deploy our core tools across a client s
environment. They meticulously collect information and document the
environment to ensure the success of the reactive and proactive customer
support teams. The ideal candidate is highly focused comfortable in a fastpaced
environment and has excellent listening and critical thinking skills. The candidate
should have a working knowledge of common business networks and systems
excellent customer relationship skills and be motivated to grow
and maintain IT knowledge through vendor and industry training.
Primary Responsibilities
Execute documentation process according to our standards via
Microsoft products.
Use MSP centric applications to set up
and maintain documentation monitoring and management of client assets.
Document and test alerting of standard business networking equipment
(firewalls switches NAS etc.)
Ingest physical and virtual servers into managed tool sets.
Ingest desktops and portable computers into managed tool sets.
Conduct oneonone client interviews for the purpose of documenting key
internal roles and functions of their business.
Confidently present yourself as a customer advocate while leading them
though our proven process.
Provide additional support to internal resources to clarify customer assets
and redocument as necessary.
Lead internal knowledge transfer sessions with our support teams
Outstanding customer service skills
1 years Managed Service Provider experience is desired A certification or similar collegelevel IT classes desired
Ability to explain complex IT methodologies and technology in plain terms.
Proven time management skills
Desire to look beyond the task list and investigate client infrastructure uniqueness.
Medical/Dental/Vision Insurance
401k with match
Generous paid leave policies
Life Insurance coverage
Performancebased incentive compensation
Job tags
Salary