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Location

Auburn, WA | United States

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Job description

About us

At TechMD we believe that happy employees lead to a better work environment which in turn leads to a better experience for our customers. We re constantly working to improve company culture whether it s through companywide events or smaller daytoday things. We also have exciting opportunities for employees to get involved in the community through volunteering and fundraising initiatives.

Position Overview

The Junior Client Onboarding Specialist s primary responsibilities are to apply the

processes and procedures required to deploy our core tools across a client s

environment. They meticulously collect information and document the

environment to ensure the success of the reactive and proactive customer

support teams. The ideal candidate is highly focused comfortable in a fastpaced

environment and has excellent listening and critical thinking skills. The candidate

should have a working knowledge of common business networks and systems

excellent customer relationship skills and be motivated to grow

and maintain IT knowledge through vendor and industry training.

Primary Responsibilities

Execute documentation process according to our standards via

Microsoft products.

Use MSP centric applications to set up

and maintain documentation monitoring and management of client assets.

Document and test alerting of standard business networking equipment

(firewalls switches NAS etc.)

Ingest physical and virtual servers into managed tool sets.

Ingest desktops and portable computers into managed tool sets.

Conduct oneonone client interviews for the purpose of documenting key

internal roles and functions of their business.

Confidently present yourself as a customer advocate while leading them

though our proven process.

Provide additional support to internal resources to clarify customer assets

and redocument as necessary.

Lead internal knowledge transfer sessions with our support teams

Requirements

Outstanding customer service skills
1 years Managed Service Provider experience is desired A certification or similar collegelevel IT classes desired
Ability to explain complex IT methodologies and technology in plain terms.
Proven time management skills
Desire to look beyond the task list and investigate client infrastructure uniqueness.

Benefits

Medical/Dental/Vision Insurance

401k with match

Generous paid leave policies

Life Insurance coverage

Performancebased incentive compensation

College degree preferred Must have the ability to handle multiple tasks and priorities Able to plan, schedule, and effectively communicate with staff and clients Must have a customer service oriented attitude Must be detail-oriented Must have strong interpersonal communication and team based skills Must have strong documentation skills Must have exceptional oral and written communication skills Basic knowledge of computer hardware, software and equipment Being a self-starter as well as a problem-solve

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Job tags

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Salary