Location
Columbus, GA | United States
Job description
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
As an Experience Store Manager, you will have the opportunity to work in our newest retail format, built to elevate the service and sales experience in retail. Our company-owned Experience stores will be a destination for attracting new customers and providing the highest level of service to our existing customers, bringing our Team of Experts to retail, where Experts and leaders are working directly with peers in Customer Service and Engineering to serve all customer needs. Experience Store Managers will manage Experience Associate Managers and Experience Experts. Those employees will utilize new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. The Experience store promise is built upon our experts with a focus on selecting and coaching an experience-obsessed team. Along with a team-based culture that rewards and recognizes contribution to experience as well as store results, Experience Store Managers will lead teams through curated curriculum and certification programs to deliver the BEST sales and service experiences in a customer's lifetime. Experience Store Managers must have demonstrated ability to lead and inspire teams, drive exceptional customer experience, embrace and adopt new tools and processes, and drive sales outcomes, while creating quality results.
Job Responsibilities: - Manage and motivate team to achieve sales and service targets. This includes hiring strong talent and strong performance management skills
- Create a culture of coaching through consistent observations and feedback.
- Discuss individual performance rankings, training completion, and certification status in frequent one-on-one coaching sessions.
- Manage all store operations to ensure elevated experience and maximum impact.
- Ensure training completion and product and service knowledge for yourself and your team.
Education: - High School Diploma/GED (Required)
Work Experience: - Retail: 24+ Mos. Neighborhood Retail Store Manager
- Care: 24+ Mos. Coach, Team Of Experts
Knowledge, Skills and Abilities: - Strong Customer Service Skills: Passion, Integrity, And Energy Necessary To Create And Dynamic Work Environment Necessary To Deliver A World Class Shopping Experience (Required)
- Retail Sales: Retail Experience In High Volume Environment And Ability To Work In Varied Environments (Required)
- Detailed Organization: Strong Organization, Multi-Tasking, Versatility, Communication, And Attention To Detail (Required)
- Training: Acclimate Local Retail Sales Associates And Partner Sales Associates To Unique Event Environment (Required)
- Mathematics: Consistent Accuracy With Basic Math And Proficient Use Of A Calculator (Required)
- Pass Certification And Annual Re-Certification Process. (Required)
- Consistently Performs Above Company Average In Sales Metrics. (Preferred)
- Proven Track Record Of Achieving Sales And Service Metrics And Driving Revenue Growth. (Preferred)
- Demonstrated Ability To Drive A Culture Of Experience And Resolution. (Preferred)
- Strong Training And Coaching Capabilities To Ensure Correct Behaviors Are Demonstrated By All Direct Reports. (Preferred)
- Ability To Document Feedback That Includes Both Positive Behaviors And Opportunities. (Preferred)
- Ability To Multi-Task And Quickly Move From Store Operations To Coaching To Customer Support. (Preferred)
- Demonstrates A Thirst For Knowledge By Utilizing Downtime To Stay Up To Date On Product And Service Knowledge And Performance Coaching. (Preferred)
- Excellent Leadership And Interpersonal Skills. (Preferred)
- Demonstrated Effective Operational And Procedural Compliance. (Preferred)
- Legally authorized to work in the United States
Travel:
- Travel Required (Yes/No):Yes
DOT Regulated:
- DOT Regulated Position (Yes/No):No
- Safety Sensitive Position (Yes/No):No
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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