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Location

Alpharetta, GA | United States

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Job description

Job ID: 24-655  

Customer Success Internship   

Summer 2024: June 3 - August 9  

 

Internship is reserved for students currently enrolled in an accredited 4-year college or university and must be authorized to work in the US without sponsorship. This role is hybrid out of Barracuda’s Alpharetta,GA office.  

Come Join Our Passionate Team!  At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.      

 

We know a diverse workforce adds to our collective value and strength as an organization.  Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.  

 

Envision Yourself at Barracuda  

We’re looking for a Customer Success (CS) intern to join a growing team and support the organizational needs of our Customer Success group.  The Customer Success team focuses on post-sale solution adoption and ongoing customer satisfaction. This role is responsible for working with sales, support, and product teams to plan and organize customer success strategies. The ideal candidate has strong customer management and business consultancy skills and is passionate about proactively engaging with their customers.

The CS Intern develops and maintains strategic relationships with the customers they support and becomes their trusted advisor. This intern role is also expected to be proficient in multiple families of Barracuda’s solutions. Individuals will drive the adoption of our solutions while also optimizing our global customer success retention and growth efforts. The individual in this role operates independently using standard approaches, existing tools, templates, and resources. They share knowledge and information that may benefit the team. 

What you’ll be working on  

• Establish a trusted/strategic advisor relationship with our Customers and drive the continued value of Barracuda’s solutions.
• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Work with customers to ensure they are adopting all features of their purchased solutions
• Collaborate with Marketing and Customer Advocacy to create customer stories and case studies.
• Updating Customer Success internal documentation
• Escalate critical customer issues and ensure escalation ownership with internal resources
• Act as Voice of the Customer and provide feedback to Support, Sales, Operations and Product teams
• Increasing engagement with customers who require additional support. 

What you bring to the role  

• Excellent communications and Customer Service skills (active listening, written, oral, presentation)
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Strong communication and interpersonal skills. Proven experience building strong internal and external relationships
• Exceptional Time Management skills

What you’ll get from us  

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.  

 

#LI-Hybrid  

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Salary