University of Kansas
Location
Lawrence, KS | United States
Job description
Academic Success Navigators work as a team to deliver timely services and support for all Jayhawks. Navigators serve transfer, degree completion, graduate, and online students as well as continuing education students served by Jayhawk Global programs. This position provides accurate, friendly, and consistent service to students and target audiences with the goal to increase enrollment and engagement through strategic enrollment management and customer service practices. This position is responsible for a large breadth and depth of knowledge across program offerings and student support services. Academic Success Navigators play a critical role in student success by assisting students with inbound question answering, direct referrals to resources and services; appointment scheduling; outbound campaigns that promote enrollment or other calls-to-action; and proactive communications.
Academic Success Navigators are part of Academic Success within the division of Academic Affairs at KU. Navigators report to the Assistant Director of Academic Success Initiatives and are joined in the department by the Academic Success Operations & Technology team, the Military-Affiliated Student Center, KU at Leavenworth Student Support Services, and Equity and Success Initiatives. Academic Success advocates for and strategically advances education at the University of Kansas. We work with students from orientation to graduation and beyond. In a continuing effort to enrich the university and provide equal educational and employment opportunities, the university actively encourages applications from members of underrepresented groups. The University of Kansas offers competitive benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 10 paid holidays plus one discretionary day, retirement program, and many other supportive services and benefits including tuition assistance.Job tags
Salary
