Location
Baton Rouge, LA | United States
Job description
Are you a seasoned professional in the hospitality sector looking for a dynamic managerial role? An exciting opportunity awaits for a Front Office Manager position at our Baton Rouge, LA location. Join our team and take the lead at the front desk by overseeing the reception area, ensuring compliance with hotel policies, and guaranteeing guest satisfaction. To qualify for this position, you should have a solid hospitality background, a positive attitude, and a commitment to delivering outstanding customer service. If you have the requisite experience and a drive to provide exceptional service, submit your application today!
Responsibilities:
- Defining and implementing front desk objectives and procedures
- Hiring and training staff and managing the shift schedules
- Tending to guests' complaints and questions and providing exceptional customer service
- Ensuring that the front desk and reception area are kept clean and organized
- Maintaining front desk office supplies and equipment
- Managing budgets, records, and contracts
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails
Qualifications:
- High school diploma or GED
- Bachelor's degree in hospitality or similar
- A minimum of 2 years of experience as a front desk manager or similar
- Proficient in hotel front desk software, Opera experience highly desired
- Good understanding of procedures and practices in the hospitality industry
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- The ability to provide exceptional customer service
- Good leadership and training abilities
About Company:
The premier conference and event center in the market. The hotel consistently provides quality service to a wide range of diverse guests and groups. With 300 rooms and 32,000 square feet of event space, the Crowne Plaza Executive Center is the optimal location for high-volume events, while the well-planned flexible space offers smaller groups more intimate options.
Our hotel group is a leading hospitality company with three properties located in Louisiana and Tennessee. We are dedicated to providing exceptional experiences for our guests through high-quality accommodations, top-notch service, and exciting events.
Job tags
Salary
