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Location

Hilliard, OH | United States

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Job description

Apply with Vaco, and we will be your personal advocate!We will promote your strengths and help prepare you for your interview, supplying you with key information about our client. We will provide you with access to market trends, compensation expectations, company culture and growth opportunities that are perfect for you!  Find your best fit through Vaco today!

As a Mechanical Customer Service Representative, you will be responsible for assisting the customers with small-engine and electrical problems when using the products and services.  Ultimately, you will help establish their reputation as a company that offers excellent customer care during all sales and after-sales procedures.

Other responsibilities of the Mechanical Customer Support Specialist include:

• Handling inbound calls, emails, or chat inquiries from customers regarding mechanical products, systems, or services
• Assisting customers in troubleshooting mechanical problems, guiding them through solutions, and providing step-by-step instructions
• Utilizing technical knowledge to diagnose and resolve mechanical issues reported by customers
• Monitoring customer complaints on social media and reaching out to provide assistance
• Document common technical problems and create knowledge base articles for the benefit of both customers and internal staff
• Following up with customers to ensure their technical issues are resolved

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Salary