Flagstar Bank
Location
Lansing, MI | United States
Job description
This role will perform diversified functions that require decision making and problem solving with minimal direction. Responsibilities include but are not limited to the responsibility of the identification, research, design and development of efficient processes and systems utilization, concentrating on development of control (ie. KPI, KRI) reporting within Tableau or Cognos to support Servicing. This position will showcase best practices of Tableau Development and assist with End User Training to enhance business decision making capabilities. The Analyst will partner with the department team leaders and Team Manager to determine what areas within Servicing need specific focus. There will be a need to work directly with other lines of business including, Marketing, Finance, Data Management, Originations as well as other areas within the Servicing department.
Business Requirements
Support Core Servicing with Reporting/Process Improvement Requests
Define detailed requirements and organize within IT Ticketing System
Determine best solution and route to appropriate team if necessary
Oracle SQL Development
Developing data source requirements to support solutions
Partner with shared services to process database enhancements
Tableau End User Training
Provide Tableau end user training to promote self-service solutions
User Acceptance Testing
Meet with end users to verify solution requirements are met and meet quality standards
Obtain end user sign off before processing changes to production solutions
Assist team with peer review of production changes
Tableau or Cognos Development
Use Tableau Desktop to develop interactive dashboards for end user use on Tableau Server such as creation of key performance indicators and exception reporting
Job Requirements:
5+ years related experience, preferably with Mortgage servicing knowledge and/or Business Analyst background
1+ years of Tableau Development (Tableau Desktop) Experience
1+ years of SQL Development Experience
HS Diploma, GED or Foreign Equivalent
Bachelor’s Degree Preferred (Business Administration or Computer Science)
Required: 3-5 years related experience, preferably with Mortgage servicing knowledge and/or Business Analyst background.
Requires: 1-2 years of Tableau Development (Tableau Desktop) Experience
Proficient in the use of Microsoft Office Applications including: Word, Excel, Visio, PowerPoint, and OneNote
Proven understanding of relational databases and SQL Development
Strong Analytical and problem solving ability
Ability to interact professionally with a diverse group: executives, managers, vendors and regulators
Ability to meet deadlines and fosters a high attention to detail
Demonstrated customer service oriented focus
Ability to work quickly and multi-task through various work items
Excellent ability to understand business needs based on skills and experience
Minimal Travel Requirements
Job tags
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