Principal Engineer I - Operational Intelligence
Location
Greenwood Village, CO | United States
Job description
Position Type: Full Time Location: Greenwood Village, Colorado Date Posted: Date posted 03.08.2024 Anticipated Close Date: 2024-03-15 07:09 PM (UTC) Areas of interest: Information Technology, IT Management/Project Management, Systems Engineering Requisition Number: 2024-30409 Business unit: Network Operations EGN601
JOB SCOPE
Transform operations and improve customer experience by enabling automated data-driven operational decision making, real-time service layer machine-based monitoring, causation, and touchless actioning. This role will combine development skills with a focus on our customers to enable and expand AIOps capabilities. The targeted candidate will be able to build solutions such as automated self-healing, as well as design data ingest and monitoring approaches. Capabilities within this platform are continually evolving – your dynamic skillset will help drive ongoing feature development and deployment.
DUTIES AND RESPONSIBILITIES
- Designs, develops, and implements self-healing capabilities, data acquisition and enrichment methods, and integrations with external systems.
- Define methods to identify appropriate orchestration approach, whether it be within the AI/ML Platform or through customized external automation.
- Develop, deploy, and leverage orchestration components to drive consistency of self-healing within the environment.
- Identifies new technologies and processes to take analytics, touchless actioning, causation, and digital fingerprinting to the next level.
- Design architecture to integrate between AI/ML Platform and orchestration components.
- Develop, deploy, and leverage Artificial Intelligence (AI) and Machine Learning (ML) to continuously improve Network Operations.
- Designs, implements, operates, enhances, and troubleshoots systems in assigned areas.
- Identify and engage key engineers across the organization to drive shared accountability and alignment for ingesting, tuning, and realizing the benefit of AI/ML alerting.
- Interact with Product and Operations groups to understand business needs, communicate status, deliver value, and develop relationships to ensure flawless implementation and satisfaction.
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Analyzes and resolves system logic difficulties, overcomes obstacles, makes technical decisions, and creates documents, as necessary.
- Creates insights, processes, and information that is valued by the business.
- Participates in visualization design and deployment reviews to ensure technical and functional adherence.
BASIC / MINIMUM REQUIREMENTS
- Bachelor's degree in computer science or engineering or related field or related work experience
- Minimum five (5) years of Application Development experience in relevant area
- Minimum five (5) years of Application / System / Database Administration experience
- Minimum five (5) years of Engineering work experience
REQUIRED JOB QUALIFICATIONS
- Good communication skills
- Enjoy working on loosely defined problems
- Mentors and guides both junior and senior engineers
- Proficient in Python and JavaScript
- Familiarity with additional languages such as Perl, shell, Go
- Capable of learning new languages
- Exposed to AI/ML
- Exposed to operational analytic or service assurance platforms
- Exposed to automation with Ansible
- Experienced with NoSQL databases for data storage and retrieval
- Familiar with data warehousing concepts
- Experienced with validation of new platform releases
- Self-motivating and able to work with minimal supervision
- Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
- Ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
- Ability to create detailed documentation to functionally understand new and existing applications
- Ability to follow and implement established change and control policies and procedures
- Ability to troubleshoot application problems
- Basic knowledge of OSS applications and software
PREFERRED QUALIFICATIONS
- Knowledge of company products and services
- Masters degree in computer science or engineering
#LI-AK
EGN601 2024-30409 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-03-15 07:09 PM (UTC) and will be extended if necessary.
The pay for this position has a salary range of
$110,800.00 to $196,400.00 . The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
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