Retail administrative manager
Location
Minneapolis, MN | United States
Job description
Essential Qualifications:
- Bachelor’s degree in business administration, retail management, information technology, or a related field, or a combination of education and experience to equal six years.
- Excellent organizational skills and effective written and verbal communication skills.
- Ability to work with diverse groups of people.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Word and Excel, Google Suite
- Ability to work occasional evenings and weekends based on business needs.
Preferred Qualifications:
- Minimum of 3 years of experience in retail management or similar role.
- Experience working in a large, complex organization.
- Experience supervising or working with students.
- Project management experience with productivity tools such as Asana
- Experience with retail point-of-sale computer systems a plus
- Ability to work well both collaboratively and independently.
- Proactive in taking initiative and ability to handle multiple tasks
- Demonstrated experience in data integration, business development, and project management.
- Proficiency in Microsoft Excel/Access, MySQL, and Business Analysis tools such as Power BI
- Familiar with website creation and optimization
Student Unions & Activities (SUA) is accepting applications for the position of Retail Administrative Manager. This position works in collaboration with the Retail Coordinator to develop and execute strategic business and marketing plans for growth and profitability. The position will assist with e-commerce development, POS system integration, inventory management, customer database development, and maintenance of e-commerce sites. The position also collaborates with Retail Managers and stakeholders on projects across all SUA retail locations. In addition, the position oversees the day-to-day retail operations of Gopher Express West (GEW), located in the West Bank Skyway. This includes overall operations and budget management, and supervision of student staff (approximately 17 students). This position reports to the Retail Coordinator.
Salary Range: $50,500-$54,000 (DOQ)
Work Flexibility: Work expectation is to be primarily on campus, however, may have the opportunity to work remotely on occasion.
DUTIES AND RESPONSIBILITIES:
Retail Administration and Project Management (30%):
- Assist in development and implementation of comprehensive business plans for SUA Retail areas, focusing on strategic growth and profitability
- Assist in preparation of financial projections and market analysis for business plans
- Assist in development and implementation of budgets, analyze sales data, and propose strategies based on industry trends.
- Contribute to the development and management of retail business systems, including point-of-sale systems, inventory management systems, and customer relationship management platforms.
- Utilize and develop advanced Excel spreadsheets for data analysis, reporting, and financial modeling.
- Assist in development of compelling business proposals for retail projects
- Oversee projects and initiatives across retail locations
- Communicate effectively with stakeholders at all levels, providing clear and concise updates on project progress and achievements
Marketing Support (20%):
- Assist in the creation and execution of effective marketing plans for SUA Retail areas, driving brand awareness and customer engagement
- Collaborate effectively with other retail managers to devise and execute business and marketing plans
- Assist in the development and maintenance of E-commerce businesses and online sales channels on e-commerce sites
- Develop comprehensive e-commerce proposals to enhance online presence and digital services
- Facilitate e-commerce projects, ensuring timely completion, budget adherence, and timely issue resolution
- Troubleshoot webpage content issues, optimize SEO scores and maintain website quality and performance
- Participate in the management and optimization of SQL databases, ensuring data integrity and accessibility
- Design and develop customer databases to effectively manage customer relationships and support targeted marketing campaigns
Retail Operations (20%):
- Supervise overall operations, including cash operations and security at Gopher Express West.
- Establish and uphold procedures for exceptional customer service, clear communication, and protection against operational losses.
- Recommend, implement, and monitor budgets for Gopher Express West.
- Ensure compliance with health, occupational safety, and food safety regulations.
- Determine and monitor the product mix using both internal and external resources.
- Track daily, monthly, and annual sales through various systems and reports.
- Collaborate with SUA Marketing and vendors to identify, implement, and monitor promotions.
- Maintain accurate and appropriate inventory levels, ensuring clear communication with vendors and resolving ordering/receiving issues.
- Conduct regular inventories and audits.
- Assist in overseeing and maintaining the use of retail technology, specifically POS software (CounterPoint)
- May occasionally require work outside normal working hours (evenings and weekends) to address staffing emergencies, scheduling conflicts, or operational issues.
- Cover employee breaks and shifts when necessary to maintain smooth store operations.
Supervision (30%):
- Delegate and monitor tasks and duties effectively to entry, intermediate, and advanced-level employees.
- Foster clear and consistent communication through department meetings, individual interactions, email, instant messaging, and a dedicated Google site.
- Lead and motivate student employees to achieve high levels of productivity, quality, and goal accomplishment.
- Prepare students for their future careers by integrating educational and developmental components into their work experiences, enhancing their overall university experience.
- Develop and implement personalized experiential and reflective learning opportunities aligned with the University of Minnesota Student Development Outcomes.
- Monitor student progress towards achieving the Student Development Outcomes, offering daily coaching and constructive feedback.
- Conduct regular performance evaluations and assess student development progress.
- Develop and manage comprehensive training programs, manuals, and materials for student employees.
- Utilize the WhenToWork scheduling application to create and monitor daily schedules, ensuring optimal staffing levels and efficient operations.
- Train intermediate and advanced-level student employees to work independently, assuming greater responsibility in the Retail Manager's absence.
- Lead the interviewing, hiring, training, mentoring, and disciplinary processes for student employees.
Student Unions & Activities (SUA) is a department within the Office of the Vice Provost for Student Affairs at the University of Minnesota. SUA provides a variety of programs and services to the University community that enhance the social, educational, and cultural environment of the University of Minnesota. This includes retail services, facility rental, space for individual and group activities, entertainment and educational programs, oversight of student activities, and involvement with diverse student groups.
SUA operates three facilities: Coffman Memorial Union on the East Bank campus, the St. Paul Student Center, and retail services on the West Bank campus. The department has an annual budget of $16.8 million. SUA is funded by student fees and revenue generated by the department.
The department has a total of 65 full time staff, representing all employee groups except faculty, and 250 student employees. SUA provides opportunities for students to enrich and complement their academic experience by integrating student learning outcomes with student employment.
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-8647.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).
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