Location
Dallas, TX | United States
Job description
Job Title : Sr. IT Service Desk Specialist
Job Type : Contract-to-hire
*The client has the ability and is seeking to convert this resource to a FTE after a period of roughly 6-months on contract, at their discretion Worksite Location : Onsite 5-days per week in North Dallas / Addison, TX area
W2- Hourly Pay Rate :
Based on experience and credentials, $30.00 - $40.00 / hour
Salary Conversion :
Based on experience and credentials , $65,000 - $85,000+ annual base salary
Job Summary Vaco Dallas is seeking qualified applications for a Sr. IT Service Desk Specialist, for a contract-to-hire, onsite employment opportunity for a client located in the North Dallas / Addison, TX area. If you are looking to join a company that will have tons of growth opportunity and stability, then we would love to discuss this position with you. Candidates must be able to pass a criminal history background check and drug screen.
Only qualified applicants are encouraged to apply, as our client is unable to sponsor for this position. Job Scope Overview: The responsibilities for the Sr. IT Service Desk Specialist include but are not limited to, operational integrity, monitoring and managing tickets, receiving / placing phone calls, and availability during scheduled shift to troubleshoot computer and network equipment for all global end users of the organization. This is to include desktops, notebooks, software, configurations, and associated peripherals, as well as basic Azure cloud computing support. This position will include all tier 1 and 2 support functions for the service desk, so the ideal candidate must be able to solve user problems and know who to call to get a problem fixed. Candidates must be able to work independently as well as collaborate with others in a team setting, as this role will have desktop support/desk-side interaction with end users and executives. Candidates must have exceptional customer service skills with the ability to deliver white glove customer service and support.
Responsibilities: - Answer inbound phone calls, place outbound phone calls, and/or communicate with customers to resolve global end users IT issues
- Work open tickets that have been assigned, to meet service level agreements (SLA)
- Support network equipment, LAN/WAN, servers, VPN, desktops, laptops, cellphones, all IT issued hardware, software and mobile devices
- Perform troubleshooting analysis of servers, workstations, and associated systems
- Support a cloud-based M365 environment, to include Azure cloud services, Microsoft Teams, Outlook and Windows support
- Document network problems and resolution for future reference by service desk staff
Skills, Technology, & Education Requirements: - A Bachelor's Degree in Computer Science or Information Technology related field, and/or at least 6-8 years of IT Technical Support experience, working within a Help Desk / Service Desk enterprise environment
- 5 plus years working in a Microsoft environment with Microsoft Active Directory / Azure AD
- 5 plus years working with and administering Office 365 / M365, endpoint management with Intune, and Microsoft Defender
- At least 2 years of experience supporting basic Azure Cloud Services to include: Server, RBAC roles, resource groups, network security, route tables, Azure virtual desktop, Single Sign-On, and Exchange Online
- Detailed knowledge of TCP/IP, DNS, and DHCP
- Skilled in supporting VoIP phone systems
- Excellent communication skills (verbal & written) and customer service skills
- Strong analytical abilities with a passion to troubleshooting and identifying root cause IT issues
- Ability to work in a team as well as independently
Preferred Skills & Experience :
- Experience supporting ERP systems, Microsoft Dynamics 365 preferred
- Experience supporting CAD software, such as AutoCAD, and/or Inventor
- Prior experienced working with Intune MDM - Mobile Device Management, and Autopilot
- Experience supporting wireless access points, working with Meraki products
- Prior experience supporting or working for companies within the industrial manufacturing industry would be beneficial
- Working in a capacity of on-boarding end users and technologies through Merger & Acquisition (M&A) activity
- Technical Certifications, preferred
- Experience performing systems administration duties, an added bonus
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- Dice Id: 10115369
- Position Id: BBBH402642-346
Job tags
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