Location
Elkhart, IN | United States
Job description
Crystal Valley, a Peterman Brothers company, is currently hiring a Branch Manager for our Elkhart, IN location.
The Role:
The Branch Manager is responsible for overseeing the operations at their designated branch location. They will manage resources and staff, achieve all revenue goals, develop strong brand recognition and maintain company culture.
What You'll Do:
- Direct staff members across all respective departments.
- Monitor staff performance to ensure daily revenue and sold-hour goals are met.
- Communicate clearly, show recognition and build rapport with employees.
- Monitor employee engagement levels and promote a healthy work environment.
- Train and advise staff members on how to win new referrals and gain repeat business.
- Establish customer satisfaction metrics, evaluate performance and coach staff to success.
- Build a plan for escalating customer complaints that results in quick, favorable resolutions.
- Create annual budget, control expenses and meet or exceed plan.
- Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
- Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1's.
- Shape company culture by living the values of our company, specifically ethics and integrity.
- Bring more energy than you take, because you will set the tone every day for the entire organization.
What You'll Need:
- 2+ years of residential trade experience (HVAC, Plumbing, Electrical)
- 5+ years of management experience
- A bility to inspire both personal and professional growth in our team members
- Ability to provide unparalleled customer satisfaction
- Ability to drive team performance to achieve all business goals and objectives
- D etail-oriented with the ability to convey confident and decisive messages in a fast-paced and goal-driven environment
- P roficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint)
Why Join the Crystal Valley team?
Crystal Valley is an Indiana-owned company, founded in Elkhart, Indiana in 1989. We proudly serve the Michiana area and give our customers top-notch quality service. We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that they're successful. Here's how:
- Competitive pay structure
- Personal Time Off
- Paid Holidays
- 401k w/ Company Match
- HSA w/ Company Contribution
- Medical Insurance: Health, Dental, Vision, Life
- Voluntary Insurance Options
- Virtual Teladoc Appointments
- Employee Assistance Program
- Bereavement Pay
Job tags
Salary
