Receptionist

Location

Allentown, PA | United States

Job description

Our Team

Our employees make a difference in the lives of our patients and our community. We've built a culture of excellence based on compassion, care and collaboration. At EPGI, our goal is for an inclusive and engaging employee experience where people feel they belong and their work matters. We offer competitive pay to motivate and retain the best talent, and a full range of benefits to our employees.

Our Practice

Whether a patient is experiencing GI symptoms for the first time, or have been previously diagnosed with a disease of the digestive system, Eastern Pennsylvania Gastroenterology and Liver Specialists (EPGI) and our highly trained, board-certified physicians and staff are able to address our patient needs with the most up to date treatment options and perform the most state-of-the-art procedures with compassion and care.

Our practice is currently seeking a full-time Receptionist to join our team!

Job Title: Receptionist

Department: Front Office

Immediate Supervisor Title: Scheduling Manager

Job Supervisory Responsibilities: None

General Summary: A clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner. Receptionist greets and assists visitors and performs check-in tasks for patients.

Essential Job Responsibilities:

1. Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
2. Greets visitors and assists them as appropriate. Phones or pages employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organization needs.
3. Performs patient check-in for appointments. Explains financial requirements to the patients or responsible parties and collects copays as required. Verifies patient information and insurance.
4. Copies/scans insurance cards
5. Prints daily appointment schedules for providers as necessary
6. Other duties as assigned including but not limited to download of Dictaphone data, schedule printouts, general office tasks.

Education: High school diploma/GED

Experience: One year of experience in customer service or reception, preferably in a medical office setting.

Other Requirements: None

Performance Requirements:

Knowledge:

1. Knowledge of medical terminology and organization services.
2. Knowledge of individual responsibilities to accurately direct callers.

Skills:

1. Ability to use multi-line phone system, including transferring calls and paging.
2. Adequate hearing to answer phone and speak with patients.
3. Ability to speak clearly and loudly enough to be heard by callers and patients.

Abilities:

1. Elicits appropriate information to route calls to the appropriate person.
2. Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Office setting, well lighted, good air quality. Direct contact with patients.

Mental/Physical Requirements: Mostly sedentary with some standing, walking, reaching , bending, pushing and lifting up to twenty (20) pounds.

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