Amtec
Location
Falls Church, VA | United States
Job description
The IT CMDB Analyst is responsible for administering and executing the configuration management process and ensuring CMDB data integrity. This role works closely with the IT Service Now System Admin and all process owners within IT.
Responsibilities Summary
* Assisting in developing standard IT configuration management methodology
* Supports the Configuration manager in the development of CMDB policy, processes and knowledge base
* Works with the Configuration manager, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships
* Assists Configuration manager in conducting configuration audits and reconciliation
* Maintains CIs to ensure CMDB accuracy and completeness
* Drives visibility on unauthorized CI changes or alterations to environment
* Works with other ITSM processes to understand new requirements and identify how Configuration management can support
* Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
* Maintains CIs to ensure CMDB accuracy and completeness
* Drives visibility on unauthorized CI changes or alterations to environment
* Works with other ITSM processes to understand new requirements and identify how Configuration management can support
* Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned
* Perform SDLC activities required to enhance the Service Now platform * Act as backup for CAB Manager
Skills* Expert knowledge of IT Configuration and Asset Management processes.
* Expert knowledge of ServiceNow CMDB.
* Understanding of ServiceNow Discovery and Service Mapping tools
* Excellent analytical, and problem solving skills on maintaining CMDB data integrity.
* Able to generate reports for KPIs.
* Excellent collaboration, customer service, and communication skills to work in a team environment.
* Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously.
Experience* Minimum of 3 year of ServiceNow IT Operations experience
* Minimum of 6 years of experience working within the CMDB in global enterprises (post college, internship experience does not count towards this years of experience requirement) .
* Cross-functional experience working in multiple divisions that may not be similarly regulated
EducationEducation Preferred
Major of CIS, Information Systems, Engineering or a related field required.
Job tags
Salary
