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Location

Worcester, MA | United States

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Job description

Clerk IV- Auxiliary Services Department

Category: Clerical/Office Support
Department: Auxiliary Operations
Locations: Worcester, MA
Posted: Feb 18, 2024
Closes: 3/3/2024
Type: Full Time
Position ID: 172683

About Quinsigamond Community College:

Quinsigamond Community College (QCC), the largest community college in Central Massachusetts serving over 13,000 students in degree and certificate programs, adult education and workforce development. QCC offers over 70 associate degree and certificate career options in Business, Health Care, Technology, Liberal Arts, and Human Services. Additionally, over 137 credit and 300 noncredit courses are offered online, as well as a wide variety of classroom non-credit courses, workshops, and seminars. Classes are provided on the main campus, in downtown Worcester (Healthcare, Workforce Development, Continuing Education), at the Worcester Senior Center (Hospitality & Recreation Management), at Burncoat High School (Automotive Technology), and in the city of Southbridge.

QCC is committed to 100% student success as evidenced by its ambitious strategic plan . This commitment is furthered by a college-wide Equity Appraisal-currently underway-designed to assist the College to better serve students who have historically been underserved and underrepresented in higher education.

QCC is especially interested in candidates who, through their research, teaching, and/or services, will contribute to the diversity and excellence of the college academic community.

Job Description:

General Statement

Provides flexible responsive and high-quality customer services to the entire college community. Delivers administrative support by compiling data, maintaining records and databases, preparing reports and documents, and distributing information through the use of a personal computer and other office equipment. Assists in the operation of all Auxiliary Services' Departments including but not limited to Events & Inventory.

Supervision Received

Reports directly to Executive Director of Engineering, Energy, Environment, & Extension Campus Facilities

Supervision Exercised

None

Duties and Responsibilities

• Assists in the operation of all Auxiliary Services' Departments which include the Print Shop, Mailroom, Shipping/Receiving, Inventory Control and Events to ensure effective operations in compliance with established standards.
• Greets and directs visitors, staff members, and vendors and provides information pertaining to campus operations.
• Assists with program sponsors to discuss internal and external events and assists in the development of appropriate plans for the program implementation and evaluation based upon the stated goals including assisting program sponsors in selecting the most appropriate date(s) and location(s) for programs based upon the campus calendar and requirements of the program.
• Collaborates with campus service providers for necessary program support services,
• including facilities arrangements, parking, A/V technology, catering, maintenance, and other
• related needs.
• Maintains accurate and complete record of all services, counts, and expenses associated
• with conferences and events to ensure accurate information for billing purposes.
• Prepares and compiles data for reports, correspondence, and other communications.
• Accurately maintains records and databases.
• Ensures that all Non-GAAP Fixed Asset procedures and records are maintained in
• accordance with state procedures for inventory control and surplus property.
• Delivers information to the entire campus community through oral and written communications.
• Provides administrative support for Executive Director or Engineering, Energy, Environment, & Extension Campus Facilities.
• Receives, screens, provides information, distributes or refers incoming calls, mail/email, memoranda, packages to the appropriate individual regarding the operation of Auxiliary Services.
• Actively supports the teaching and learning process; works to create and support a student-centered environment.
• Works actively with other areas of the college to ensure a spirit of college-wide collaboration, collegiality, civility and teamwork.
• Embraces the ideals of diversity and inclusiveness and supports the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
• Provides flexible, responsive and high-quality service to all, be they students, community, or staff, and continuously assesses processes and procedures, and revises accordingly.
• Performs other duties as assigned.
• Works actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respects the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration.
• Embraces the ideals of diversity and inclusiveness and supports the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
• Provides flexible, responsive and high quality service to all, be they students, community, or staff, and continuously assesses processes and procedures and revises accordingly.
• Performs other duties as assigned.

Requirements:

Minimum Qualifications

Applicants must have at least (A) three years of full-time, equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below:

Substitutions:

• A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
• A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.*
• A diploma for completion of a one-year, or equivalent part-time program, in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience*.
• A diploma for completion of a two-year, full-time, or equivalent part-time program in a recognized non-degree granting business or secretarial school above the high school level may be substituted for a maximum of two years of the required experience.*

*Education substitutions will be only permitted for a maximum of two years of

the required experience.

• Two years of experience in an administrative position.
• Experience in Event Management.
• Ability to learn and use a variety of computer applications, including Microsoft Word, Excel, Power Point, Outlook, and SharePoint
• Ability to work well in a team environment
• Excellent interpersonal, oral, and written communication skills; Demonstrated ability to communicate effectively and to work with a wide range of constituencies in a diverse community
• Excellent in-person and phone customer service skills
• Excellent time management skills and ability to juggle multiple tasks

Preferred Qualification

• Associates Degree in Business Administration, Office Management, or a related field.

Additional Information:

Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Quinsigamond Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Diversity, inclusion, and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful, and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.

Quinsigamond Community College is an equal opportunity/affirmative action employer. Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.

Application Instructions:

Bi-weekly salary $1,803.41 ($46,888.66 annually) Pay grade 13; An appointment from outside the bargaining unit (AFSCME) must start at Step I of the range. Complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.

Visit our Web Site at for information about our positions.

All applicants must apply online by submitting:

• Resume
• Cover Letter
• Names and contact information for three (3) professional references

Review of applications will begin immediately and continue until the position is filled .

Equivalency Statement
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Quinsigamond Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you don't have access to a computer, please visit Human Resources Office Monday- Friday from 8:30am-4:30pm.

Quinsigamond Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office 508-854-2883 or [email protected] .

To apply, visit

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