Location
Dallas, TX | United States
Job description
PURPOSE & SCOPE:
The primary and fundamental responsibilities of this position is:
- Effective Customer Service: To ensure every customer receives excellent and prompt customer service and a superior customer experience every time.
- Attractive, Accurate and Timely Shipments: To ensure that customer orders are attractively packaged, complete, accurate, shipped on time and to the correct address in accordance with customer shipping requirements.
- Warehouse and Inventory Coordination: To safely and effectively coordinate all warehouse and inventory operations including receiving, storage, organization and accurate inventory counts / reports and reorder needs / notifications.
- Sales Support:
o Track incoming quote requests and follow up with sales for all requests not responded to in 24 hours
o Assist with quote preparation, follow up, acknowledgment and communication as required.
- Administrative Support:
o Assist General Manager with various reports, credit inquires, AR follow-up, new vendor qualifications, policies and procedure creation, organization and maintenance, etc. and as required.
REPORTING RELATIONSHIPS (Reports to and direct reports) This position reports to the General Manager or as otherwise directed.
PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES: Customer Service – Prompt, polite, Professional and Personal customer service ensuring the customer’s requirements are met. Review of ALL incoming purchase orders, disposition of non-conformities or conflicts and price, delivery and terms compliance and discrepancies, order entry into the company ERP system, order acknowledgement and acceptance, scheduling, order tracking to promised date, intercompany and customer communications as required to ensure effective and timely order processing, etc. Follow and maintain (create as needed) effective procedures and work instructions.
1. Ensure all purchase orders are promptly acknowledged ASAP (SAME DAY).
2. Review all incoming orders for accurate and complete purchase orders against proposal, delivery requirements and commercial terms acceptance
3. Ensure effective, prompt and clear communication with sales and support staff with regards to order status, configuration and project needs, clarification, holds, shipping dates, shipping delays, etc.
To ensure that customer orders are attractively packaged, complete, accurate, shipped on time and to the correct address in accordance with customer shipping requirements. To safely and effectively coordinate all warehouse and inventory operations including receiving, storage, organization and accurate inventory counts / reports. Monitor, document and suggest process improvements for inventory availability, control and accuracy, safety and ease of identification and location, and efficiency of retrieval. Timely, organized and accurate:
1. processing of shipments in accordance with established work instructions
2. preparation of shipping documents as required
3. customer and sales notification of shipment and tracking information
4. liaise with accounting for invoice processing
5. inspection and receipt of vendor material for assignment and storage to inventory
6. inventory counts
EDUCATION & EXPERIENCE REQUIRED: - Some college coursework and three to five years office experience
- Experience with customer interactions / customer service
- Microsoft Office and ability to learn and effectively use company ERP system
PHYSICAL ACTIVITIES ANDREQUIREMENTS: · Ability to lift / move up to 50 lbs.
· Frequent and repetitive stooping, crouching, climbing, pushing, pulling, grasping and handling of boxes, products and packaging materials.
· Operation and handling of sharp cutting and packing tools and materials
THIS POSITION DESCRIPTION IS NOT TO BE CONSIDERED AS A COMPLETE LISTING OF THE ASSIGNMENTS THAT MAY BE GIVEN TO ANY EMPLOYEE. OTHER APPROPRIATE DUTIES MAY BE ASSIGNED THAT ARE NOT LISTED IN THE DESCRIPTION.
Job tags
Salary
