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Location

Jersey City, NJ | United States

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Job description

We firmly believe in the transformative power of connecting teachers with students. Backed by prominent names in EdTech venture, we're dedicated to narrowing the opportunity gap. We're seeking a dynamic individual to join our Engagement Management team—a role that requires a blend of customer-centricity, data-driven insights, and a results-oriented mindset. If you're passionate about ensuring customer happiness and success, and eager to contribute to a purpose-driven, evolving company, this position is tailor-made for you!

The Role

As an Engagement Manager, based in Jersey City, you'll:

Collaborate directly with our district and school partners in New Jersey, ensuring their success and fostering continued adoption and growth of our programs.
Craft client programs, materials, processes, and best practices to drive sustained utilization, growth, and adoption.
Cultivate meaningful, trusted relationships across various departments within our organization.
Manage account renewals and upselling efforts.
Act on client feedback to provide valuable insights to cross-functional teams and senior management.
Develop strategies for identifying and mitigating risks with at-risk clients, with a focus on enhancing retention and overall client growth.
Be present at partner schools in New York and New Jersey, and travel to other accounts nationwide.
Requirements

2+ years of experience in Customer Success or Account Management, or alternatively, 2+ years as a school or district leader.
Experience in K-12 education.
Proven track record of driving positive customer success outcomes, including retention, expansion, churn reduction, client advocacy, and account lifetime value.
Ability to navigate and resolve client challenges effectively, both internally and externally.
Willingness to travel up to 50%.
Commitment to our mission of closing the opportunity gap and promoting inclusivity.
Benefits

We offer the following benefits:

Comprehensive healthcare coverage for you and your family.
Access to a 401k plan to support your financial future.
Well-rounded wellness benefits, including access to free and low-cost mental health resources and support services.
Fully remote work environment.
Company-provided laptop and home office equipment.
Annual in-person team retreats.
3 weeks of vacation in the first year, with an unlimited vacation policy after year 1 to support your personal well-being.

Our organization is an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment for all employees. If you require accommodation due to a disability or special need, please don't hesitate to inform us.
Employment Type: Full-Time
Salary: $ 15.00 20.00 Per Hour

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