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Project Manager - Customer Service Lead


Dutech Systems, inc


Location

Marlborough, MA | United States


Job description

Skills:

business application customer help desk specialist, Excellent verbal communication skills, Excellent Telephone and interpersonal skills

 eLicensing application to apply for / renew health profession licenses

 

 

 

Skill

Required / Desired

Amount

of Experience

2+ years of experience working as a business application customer help desk specialist

Desired

24

Months

 

      

 

2 years of experience working at a high volume customer service center

Required

24

Months

PROBLEM SOLVER

Required

24

Months

 

Excellent verbal communication skills

Required

24

Months

Excellent Telephone and interpersonal skills

Required

24

Months

 

Excellent organizational skills

Required

24

Months

Proficiency using Microsoft Project, Microsoft Office 365, Microsoft Teams

Required

24

Months

 

Analytical thinking skills

Required

24

Months

Strong follow-up skills

Required

24

Months

 

Ability to work effectively both as an individual and as a team member

Required

24

Months

Ability to get up to speed quickly

Required

24

Months

 

Atlassian JIRA Proficient (software program)

Nice to have

12

Months

Ability to Identify / troubleshoot / escalate / resolve issues

Required

24

Months

 

 


Job tags

Contract workLocal areaImmediate start


Salary

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