Software Technology Inc
Location
Georgia | United States
Job description
Certified Support Vendor Beam Wireless
Scope of Work:
The Aviation Information Systems division is looking to obtain the following support for the current Distributed Antenna System (DAS) obtaining an on-site experienced DAS Engineer resource to monitor, to fix issues, addressing critical alarms on ATL Airports existing Legacy TE (DAS). This support services will be over a 12-month period.
The support services will consist of the following:
Resource will provide DAS Maintenance Services
- Maintain, repair, and/or replace ATL Airport TE Connectivity active and passive system components.
o Coaxial Cable/Connectors used in existing DAS.
o Fiber Cable/Connectors used in existing DAS.
o Active DAS components used in Existing DAS.
- Resource will provide Tier 1+2+3 MMR
- Resource will provide DAS Monitoring Services
- Resource will utilize MAGNIFY monitoring software to monitor all active DAS components included in the existing TE Connectivity legacy DAS at ATL Airport using MAGNIFY.
- Resource will monitor auxiliary, IP configurable components per this SOW.
- Resource will provide and setup onsite server to interface with legacy DAS and MAGNIFY platform.
- Resource will support ATL Airport with spares inventory and RMA process.
- Resource will coordinate with ATL Airport concerning DAS alarms originating from the DAS active components.
- Resource will provide ATL Airport with read-only access to the MAGNIFY tool (for active DAS alarms).
- Resources will be provided to troubleshoot and address alarms over the 12-month contract.
o High Level SLA Terms (New alarms)
o SIR 1 Classified as a Major outage creating severely degraded service across a large area of the airport.
o Initial response due 2 hours after notification of incident.
o Updates due daily.
o Resolution due 1 week after notification of incident.
o SIR 2 Classified as a small outage affecting a small number of users.
o Initial response due 12 hours after notification of incident.
o Updates due weekly.
o Resolution due 14 days after notification of incident.
Resource will provide alarm notification and status reports (on a monthly cadence)
Resource will setup SNMP alarms for all DAS active components and identified auxiliary components.
Resource will configure alarm notification hierarchy (emails, SMS, IM, phone numbers, etc.)
Resource will configure alarm notification type (emails, SMS, IM) and frequency/escalation of notification.
Resource will provide MAGNIFY Technical support.
All necessary inventory required will be acquired as needed.
Number Name Deliverables Description Start Date End Date
1Legacy Engineer Support Services
Tier 1+2+3 MMR (2nd Quarter)
Basic Alarm Monitoring and Notification plus 1st Line of Analysis and Resolution Advice and Physical Deployment of Experienced Resources to address and provide SNMP, Traps, Alarm trigger and notification to customer specific POCs
Read-only Access to MAGNIFY web-tool for visual assessment of current alarms and notification history.
Alarm interpretation, diagnosis, and resolution recommendation
Customized Reports
NOCC 24/7
On-site deployment of experienced DAS engineering resources to fix issue.
DAS Monitoring Services
DAS Maintenance Services
High Level SLA Terms (New alarms)
Tier 1+2+3 MMR (3rd Quarter)
Basic Alarm Monitoring and Notification plus 1st Line of Analysis and Resolution Advice and Physical Deployment of Experienced Resources to address and provide SNMP, Traps, Alarm trigger and notification to customer specific POCs
Read-only Access to MAGNIFY web-tool for visual assessment of current alarms and notification history.
Alarm interpretation, diagnosis, and resolution recommendation
Customized Reports
NOCC 24/7
On-site deployment of experienced DAS engineering resources to fix issue.
Tier 1+2+3 MMR (4th Quarter)
Basic Alarm Monitoring and Notification plus 1st Line of Analysis and Resolution Advice and Physical Deployment of Experienced Resources to address and provide SNMP, Traps, Alarm trigger and notification to customer specific POCs
Read-only Access to MAGNIFY web-tool for visual assessment of current alarms and notification history.
Alarm interpretation, diagnosis, and resolution recommendation
Customized Reports
NOCC 24/7
On-site deployment of experienced DAS engineering resources to fix issue.
| Budget Information | |
| Critical Hire Code (Assigned by Approver) | |
| Background Verification (Suppliers shall use Info Cubic (IC) for background verifications.) | |
| Instructions | The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section. Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering. It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system. Otherwise, the completed report will not be successfully uploaded to the candidates profile. |
| Additional Background Verification Services (City of Atlanta) | |
| To be completed upon candidate selection: | Global Monitor Check State Criminal Record verification (past 7 years covering each State in which the candidate has resided) Social Security Number Verification Federal Criminal Records Verification (past 7 years) Any additional requirements stated by the Agency on the requisition |
| Education Verification | No |
| Employment Verification | Yes |
| Drug Screening | No |
| MVR | No |
| (Suppliers Only) | |
| Instructions (If Applicable) | The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section. Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering. It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system. Otherwise, the completed report will not be successfully uploaded to the candidates profile. |
| Agency Certification(s) | |
| Please read and understand the following statement carefully: | I understand that a person who enters into an agreement in restraint of trade or in restraint of free and open competition in any transaction with the state may, upon conviction thereof, be punished by imprisonment for not less than one nor more than five years pursuant to OCGA 16-10-22. I further agree that when there is a prior agreement or understanding between a vendor and a state agency or state employee regarding the acceptance of any offer, such conduct is collusive, fraudulent and in restraint of trade and in restraint of free and open competition on the part of both the vendor and the state agency or state employee. |
| Do you agree with the above statement? | I Agree |
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