Client Relations Coordinator
Location
Sterling Heights, MI | United States
Job description
Pineapple Contracts opened their doors for the first time in 1975. A family run company, started by William Hathorn, Pineapple began making pine furniture for the retail market and traded as, ‘Pine Productions’.
In 1987, Pine Productions moved their focus to the healthcare furniture market, having identified a demand for strong, safe and durable healthcare furniture which avoided the ‘institutional’ appearance, common at that time. With a new direction, a new name was required and we became simply ‘Pineapple’.
Pineapple, now a global company with headquarters in Kent (UK), have offices in France, Germany and the USA, still runs by its original ethos.
Due to business growth, we are looking for a Client Relations Coordinator to support the Client Account Executive’s in our USA office. You will take ownership of the role and have a real interest in growing the business.
JOB TITLE: Client Relations Coordinator
REPORTS TO: Internal Sales Manager
LOCATION: Sterling Heights, MI, United States of America
WORKING HOURS: 7.30am – 4.30pm, Office Based
KEY RESPONSIBILITIES:
- Support the sales team with administration tasks as directed.
- Liaise with customers by phone regarding sales requirements.
- Prepare customised quotes to prospective and existing customers.
- Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities.
- Assist as necessary with regards to delivery/after-sales enquiries.
- Take accountability for all Post Order admin: checking colours, product queries, following up lead time requests, post-delivery calling.
- Data cleansing, inputting data from mail merges.
- Make contact with potential customers through calling, direct mails and email marketing campaigns as directed by the Area Sales Rep.
- Qualify leads and take them to the point of quotation request.
- Research and identify new business opportunities, such as growth areas, trends etc.
- Research and seek out the appropriate contact within an organisation.
- Support the Area Sales Rep with other business development tasks as required.
- Other adhoc tasks or projects to support the sales team as directed.
Requirements
EXPERIENCE:
- Strong background in administration.
- Previous experiencing a direct customer facing role.
- Confident communicator, both internally and externally and on the phone.
- High level of organization, skill.
- Proven experience of using a CRM or similar system.
- Proficient in MS Office packages – namely Outlook and PowerPoint.
- Ability to prioritise own workload and juggle multiple requests to deliver on agreed. deadlines.
- Ability to set realistic expectations.
PERSONALITY PROFILE:
- Enthusiastic with a passion to grow with the Business.
- Passion for customer service and building strong customer relationships.
- A good listener with the ability to understand what is needed and deliver on expectation.
- Must be flexible and have a positive, can-do attitude.
- Highly organised, diligent and efficient.
- Excellent attention to detail.
- A high degree of self-motivation and drive.
- Excellent written and verbal communication skills.
- A real team-player, helping out in any area as needed.
- Embodies our company people values:
o Teamwork
o Committed
o Ownership
o Positive
o Responsive
Benefits
Benefits;
· Competitive Compensation (base salary + commission)
· 401K
· Healthcare (100% company paid)
· 15 days PTO + local public holidays
· Extra day’s leave for your birthday
· Team socials and events
· Monthly pizza Friday’s
We look forward to receiving your application.
Job tags
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