Customer Service Representative
Location
Columbia, MD | United States
Job description
Ambu has been bringing the solutions of the future to life since 1937. Today, millions of patients and healthcare professionals worldwide depend on the efficiency, safety and performance of our single-use endoscopy, anaesthesia, and patient monitoring solutions. We continuously look to the future with a commitment to deliver innovative quality products that have a positive impact on patient care and the work of healthcare professionals. Headquartered near Copenhagen in Denmark, Ambu employs approximately 4,500 people in Europe, North America and the Asia Pacific.
For more information, please visit ambu.com or follow us on LinkedIn.
Job Title: Customer Service Representative
Reports To: Sales Support Manager
Location: Columbia, MD
Are you interested in making a difference in healthcare by assisting sales reps, internal stakeholders and building relationships with customers? As a member of our customer services team, you will be part of a dynamic, and supportive team that has made it our mission to provide innovative solutions that improve patient care. As a customer service representative at Ambu you wil make a difference in the lives of our customers by performing the following:
Essential Functions and Responsibilities:
- Professionally handle incoming requests from customers as the first point of contact and ensure that issues are resolved both promptly and thoroughly
- Thoroughly and efficiently gather customer information, fulfill customer needs, and educate internal and external customers
- Provide quality service and support in a variety of areas including, but not limited to billing, order placement, shipment tracking, shortages, damaged goods, complaint handling, and returns
- Inform customer of sales promotions and campaigns
- Stay up to date on Ambu products and information pertaining to products from salesforce
- Educate customer on the online ordering process and assist with inquiries to complete sales
- Handles issues in the best interest of both the customer and the company, with good decision making skills
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Provide back up support when needed for Customer Service Administrator
- Ensures customer inquiries are handled in a professional and expeditious manner
Qualifications and Skills:
- Minimum of 1-2 years relevant customer service experience
- Excellent customer service and interpersonal skills
- Consistently demonstrate a positive, constructive and cooperative attitude in a professional setting
- Able to learn and adapt to new information, processes and systems
- Ability to cultivate and maintain relationships with internal and external stakeholders
- Ability to multi-task effectively in a fast paced environment
- Strong attention to detail
- Ability to manage complexity, prioritize tasks and execute in a fast paced environment
- Basic knowledge of Microsoft Office
- Excellent telephone personality skills
- Possess a strong work ethic and team player mentality
- Effective oral and written communication skills
- Occasional overtime when needed
Must be able to lift up to 15 pounds
#LI- hybrid
Job tags
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