Site Reliability Engineer
Location
Redmond, WA | United States
Job description
Skillsets/knowledge
required:
- Networking fundamentals
- PC/server hardware
- RBAC assignments
- AAD/AD security groups, permissions, group
policy, MFA
- Windows Client and Server OS, file system
permissions
- Security fundamentals and processes (JEA, change
tracking, audit trails, approval/authorizations)
- Azure fundamentals
- Detailed and clear communication, written and
verbal
Responsibilities:
- Receive, triage, and manage IT-related issues
reported by end users
- Drive clarity of reported issues, translating
business and user functions into likely technical causes
- Engage appropriate SMEs and IT teams to resolve
issues, based on root cause and area of responsibility
- Handle escalations in priority/criticality
- Identify and pull multiple teams together to
resolve complex issues
- Document roles, responsibilities mapped to
technical permissions required to fulfill those roles
- Identify pain points and repeated issues, create
action plans to reduce toil
- Track and drive down MTTR
- Drive incident bridge calls, engage required SMEs
and drive outages to closure
- Document outage activities, manage regular
communications with stakeholders
- Drive post-mortem reviews with applicable teams
- Regular reports on overall issue counts,
categories, resolution time
Benefits
- Competitive
salaries​
- Medical,
Dental, Vision Insurance
- Disability,
Life & AD&D Insurance
- 401K
With Generous Company Match
- Paid
Vacation and Personal Leave
- Pre-Paid
Commute Options
- Employee
Referral Bonuses
- Performance
Based Bonuses
- Flexible
Work Options & Fun Culture
- Continuing
Education Reimbursements
- In-House
Technology Training
Job tags
Salary
