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Location

Malvern, PA | United States

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Job description

Were looking for a Customer Service Associate for our client, Neater Pets !

About Neater Pets

Neater Pets is a consumer product company specializing in innovative and unique pet products and supplies based in Malvern, PA. The company has experienced rapid growth and sells its products through multiple channels including Amazon, Chewy and company owned websites e-commerce channels (Shopify) as well as national brick-and-mortar retailers like Petco, Petsmart, Tractor Supply Co., TJX Companies, Lowe’s, and Bass Pro Shops. The pet industry is dynamic, fun and recession proof. The company’s products are extremely well-positioned to take advantage of the new e-commerce economy and this customer service role plays a critical part in that success.

The company is seeking a friendly, highly organized self-starter with excellent interpersonal and administrative skills to join our dynamic and growing business. Responsibilities will primarily involve administrative tasks related to customer service (via phone, email, and internet) for ecommerce customers as well as order processing and customer support for retail customers such as Petco and PetSmart. Duties may also include supporting other departments such as new product development, marketing, supply chain and accounting. The position offers tremendous opportunity for career growth.

Responsibilities

• Provides customer support and/or information on Neater Pets products, including providing basic technical assistance to troubleshoot issues.
  
• Processes sales and transactions and assists customers with purchases, orders, and/or deliveries.
  
• Responding to customer inquiries and escalating issues to appropriate parties.
  
• Monitor and report on customer reviews across marketplaces.
  
• Work closely with our third-party fulfillment partners to ensure customer orders are shipping on time.
  
• Partners with appropriate departments to obtain information required by customers.
  
• Reviews all documentation for accuracy and ensures that all orders are placed correctly.
  

Requirements

• College degree preferred.
  
• 1- 2+ years experience in customer service
  
• Strong verbal skills with the ability to communicate clearly, persuasively, and positively in person, via phone, by email, or on social media accounts.
  
• Detail oriented with excellent organizational and time-management skills.
  
• Excellent data entry skills.
  
• Mechanical aptitude for learning technical product specifications and communicating them effectively to technical and nontechnical customers.
  
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
  
• Experience with Shopify based e-commerce websites and third-party marketplace environments, such as Amazon Seller Central, Walmart Marketplace, and eBay a plus.
  
• Experience with Sage 100 (ERP) and TrueCommerce (EDI) is a plus.
  

Benefits

• Vacation
  
• Paid Holidays
  
• Health Insurance
  
• 401(k) with company contribution
  
• Hybrid role - work four days per week in office and one day working from home
  
• Annual holiday parties, summer outings
  

TOCGRP is proud to provide equal-opportunity employment to all employees and applicants, without regard to race, creed, color, religion, national origin, citizenship, ancestry, age, veteran status, disability, pregnancy, marital status, genetic information, or any other categories protected by federal, state, or local law.  

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