Support Technician Desktop
Location
Rancho Cordova, CA | United States
Job description
Description:
* Potential contract to hire *
* Must work on site at the Rancho Cordova office *
* On site training will be provided *
The support center operates 24/7/365. All holidays and weekends are worked. There are 3 shifts Day, Swing and Graveyard. All workers will work one shift for a three-month period and then rotate to another shift. Work weeks are either Tuesday - Saturday or Sunday - Thursday.
Shift times:
Day 8:00am - 4:30pm; Swing 4:00pm - 12:30am; Graveyard 12:00am - 8:30am
DESCRIPTION: As part of the client Biometric Systems Hosted Services Support Center the selected candidate will be have responsibilities including: Phone Support and receiving Customer and Biometric personnel support calls. Managing Customer and Biometric personnel support calls including: Logging and support through trouble shooting or advising. Logging and escalating or routing call as required. Provide case status updates to Customer and Biometric personnel. Perform the installation, repair and preventative maintenance of computer and related systems. Assist in determining software to meet user requirements. Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals. Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems. Provide Data Center support including. Daily monitoring / checks. logging of noted issues. troubleshoot or assist in troubleshooting of data center related issues. The selected candidate will have strong communication skills and look forward to interacting with customer and Biometrics division personnel including: Support Center Team members. Biometrics division engineering staff. Sales and marketing management and Administrative.
Skill/Experience/Education:
Mandatory:
IT Desktop configuration and troubleshooting MS Office proficiency Strong oral and written communications Customer service oriented Requirements: Minimum 1 year experience • Must have IT desktop support experience • Must be experienced in Levels 1 - 3 tech support • Experience working in an IT Call Center or Desktop Support environment • Must have excellent customer service skills • Excellent analytical and trouble-shooting skills • Must be focused and ability to provide attention to details • Must have great organization and follow-up skills • Ability to multi-task in a fast-paced environment • Must possess an ambition for learning the business and new technologies • Willing to work shifts as assigned/needed • Willing to work overtime as needed • Exceptional communication skills - written and oral • On-the-job training will be provided
Desired Skills:
MS or Linux Server OS configuration Familiar with current networking technologies. Familiarity with SQL Query language. Familiarity with Biometric technologies
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
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