Customer Service Representative I

Location

Portland, ME | United States

Job description

The Mission of The MEMIC Group is to make workers' comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety. The secret to the success and longevity of great organizations is their shared vision and strong values. At MEMIC our values are to be conscientious, to be an expert, to be a partner, to be curious and to be transparent.

The Customer Service Representative I is responsible for First Report of Injury entry and answering the customer service line.

• Answers First Report of Injury claim phone line and inputs the First Report of Injury into the Claims computer system.
• Answers Customer Service line and assists MEMIC customers answering claim department questions which may include inquiries from providers, agents, insureds and claimants.
• Set-ups and maintains claim information which includes but is not limited to adding and changing addresses, voiding checks, putting in recoveries, changing policy numbers, electronic fund transfers and debit card enrollment.
• Provides clerical support to the Claims Department which includes: Electronic Data Interchange (EDI), and First Report penalties research.
• Assists, when necessary, processing the Claim Departments mail which includes: opening, sorting, prepping for scanning and indexing mail and faxes into ImageRight.

Requirements: 

• High School Diploma or equivalent.
• Previous customer service experience is a plus.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills and attention to detail a must.
• Speed and accuracy in typing a must.
• Strong verbal and written communication a must.
• Ability to handle multiple tasks a must.
• Bilingual in Spanish/English is preferred. 

Our comprehensive benefits package includes all traditional offerings such as:

• Health Insurance options, Dental Insurance options and Vision Insurance
• Employee Life Insurance/AD&D and Dependent Life Insurance options
• Short-term & Long-term Disability
• Health Savings Account with potential employer match
• Flexible Medical and Dependent Care Account
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Legal/Identify Theft Insurance options
• Long Term Care Insurance
• Pet Insurance
• 401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)
• 4 weeks of Paid Time Off (PTO)
• 7 paid holidays

We also offer other benefits to help foster a healthy, balance lifestyle such as:

• Flextime schedules
• Paid Parental Leave
• Student loan paydown and refinancing assistance
• Educational assistance for job related courses, seminars, certifications or degrees
• One paid day every year to volunteer for your non-profit of choice
• On-site fitness center (Maine & Virginia) or fitness reimbursement
• Subsidized parking
• Sit-Stand desks & daily stretch breaks

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace. 

#IND2022

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