Lab Support Svcs Specialist 2
Location
Roswell, GA | United States
Job description
Overview Under the supervision of the Laboratory Manager, Assistant Manager or Supervisor, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. The LSSS II is fully proficient in their area of expertise and will serve as an expert / lead in their assigned area. Performs all functions that relate to obtaining or processing patient specimens while maintaining customer confidence and satisfaction.
Accuracy: Maintains acceptable accuracy in-patient, quality assurance, proficiency and competency testing.
Critical Thinking: Uses knowledge and experience to evaluate and investigate specimen problems that arise.
Job Knowledge: Maintains current personal training, education and practice of policies and procedures.
Productivity: Practices organizational skills for efficiency of time, materials, cost and availability of lab data
Communication: Practices information monitoring, investigation, resolution and hand-off to team members.
Performs other duties as assigned:
Responsibilities Core Responsibilites and Essential Functions
- Performs responsibilities of a Lab Support Services Specialist (May or may not include Phlebotomy):
* Will take on lead duties in the absence of the supervisor or manager.
* Technical / HIS / LIS-Ability to operate in multiple computer systems simultaneously while maintaining accuracy and quality.
* Customer Service Support-Communicates effectively and courteously with all customers while maintaining privacy and confidentiality at all times.
* Specimen receipt and processing-Handle all patient specimens appropriately for tests indicated.
* Phlebotomy- Maintain Phlebotomy competency if appropriate for the department working in.
* Education and training for new employees-Responsible for assisting in orientation and training of new staff for the department. - Modular Pre-Analytics System and Storage Unit (if Required)
* Key Operator for the Pre-Analytics and Storage Unit
* Monitors and identifies system monitor functions
* Thorough knowledge of Pre-Analytics computer functions and specimen location
* Thorough knowledge of each Pre-Analytics module and their function
* Responsible for performing daily maintenance for Pre-Analytics module and all components
* Complete understanding of processes for the Pre-Analytics module
* Possess the ability to trouble shoot errors or problems for the Pre-Analytics and storage unit.
* Follows up with contacting service for further instructions.
* Thorough knowledge of loading and off-loading samples for the Pre-Analytics and storage unit.
Outpatient Registration (if Required)
* Check all lab orders (electronic or manual) for accuracy and completion of diagnosis code and print ABN if required. Follows all Medicare regulations for testing eligibility.
* Ensures accurate information is captured in multiple registration systems (Wellstar HIS)
* Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician and office staff to ensure accuracy.
* Ensures activity is recorded
* Ensures all stats are sent to the laboratory within time guidelines.
Microbiology Processing (if Required)
* Performs all aspects of specimen processing including reporting and resolving specimen problems
* Prepares media and supplies for transfer to sister hospitals as needed.
* Serves as expert for ordering and processing Microbiology specimens. Follows up with and is the contact for processors at sister hospitals
* Maintains and sets up organisms for media QC
* Key Operator for the appropriate instrumentation
* Weekly and monthly maintenance of processing equipment (centrifuges, stainer, cytofuge)
* Trains new employees on processing duties
* Sets up all proficiency specimens
Blood Bank Component Processing (if Required)
* Works independently preparing products for transfusion medicine, maintaining blood bank equipment, answering calls related to patient care. Prepares all products using good lab technique and adheres to established procedures.
* Performs all routine preparation and issuing of products per protocol.
* Performs all lab supplementary tasks for maintenance, safety, logs all required activities to track workload, work in progress, pending logs and amended information.
* Effectively communicates all information to appropriate personnel as required by policy and procedure. Participates in shift to shift hand-off communication.
* Uses LIS and HIS when needed to perform job duties, as resources, and to assist in moving specimens within blood bank.
* Perform STAT duties as needed. Handle emergency products efficiently and appropriately
Required for All Jobs
- Performs other duties as assigned
- Complies with all WellStar Health System policies, standards of work, and code of conduct.
Qualifications Required Minimum Education
- High school diploma Required or
- GED Required
Required Minimum Experience
- Minimum 3 years experience in specimen processing in an outpatient or hospital laboratory environment Required
Required Minimum Skills
- Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry and computer proficiency.
- Demonstrates leadership in area of expertise.
Required Minimum License(s) and Certification(s)
- Basic Life Support Required
- BLS - Instructor Required
- BLS - Provisional Required
- Cert Phlebotomy Tech Preferred
Additional Licenses and Certifications
We’d like to invite you on a career journey like no other! In return for your contributions, we’ll help you make the most of all life’s moments – on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it’s pretty simple – we care for our team members and our team members care for the community. Make a difference in patients’ lives… and your own! Here, it’s more than healthcare – it’s CareerCare!
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