IT Site Technician

Location

Montgomery, AL | United States

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The IT Site Technician is responsible for providing end user technical support in the following areas. IT support in the following areas: software/hardware peripherals, network, telephony, data communication and workstation configuration.  Assists with troubleshooting client/server environments.  Implements company standard infrastructure and provides support for system upgrades and migrations. Performs administration activities including creating, and supporting network accounts, computer accounts, application accounts, email accounts, and group memberships. Provides Administration through cloud based tools for end users. Provides primary and/or secondary support for site specific business applications and supporting mobility devices.

Duties

60%  End- User Technical Support (Generally skilled)

• Provides support for PCs, telephone system, printers, copiers, hand-held devices and network and all other IT equipment (a basic understanding of networking and IP Telephony is required).
• Provides support for facility security systems including security cameras and badge access software/hardware.
• Responds and logs Service Desk tickets, providing phone and hands-on support to STERIS employees.

20% End User Support and administration

• Creates and supports network accounts, computer accounts, email accounts, application accounts, and group memberships in accordance with IT policies and procedures relating to SOX (Sarbanes-Oxley).
• Configures and deploys desktop hardware and software, network printers, and mobile devices

20% Infrastructure Support

• Provides general WAN/LAN support (patch panels and cabling) & assists with Server Support
• Conducts level 1 or 2 access to network with potential growth in other levels
• Adds access to folders/passwords (Level 1 Active Directory)
• Provides basic level support for account administration and auditing for user accounts in active directory, Exchange, AS400, and various other applications.

Duties - cont'd

Education Degree

Required Experience

• Tech/Associate's Degree preferred or 4+ years of experience
• Minimum of 3-5 years experience with IT Helpdesk/Service Desk.
• 1-2 years of experience with Server (backups, applications).
• Basic networking and telephony. experience
• More advanced troubleshooting skills (Desktop, Server).
• Vendor experience and partnership.
• Lean manufacturing experience and knowledge preferred.
• Basic project management experience preferred.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.  WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

If you need assistance completing the application process, please call 1 (440) 392.7047 . This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer.  We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.  We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Job tags

Salary