Associate Account Manager
Location
New York, NY | United States
Job description
About Botify
Botify is a global and fast-growing, VC-backed, enterprise SaaS company with $82M in funding and over 350 employees across 7 markets: New York, Seattle, Paris, London, Tokyo, Sydney, and Singapore, with ambitious growth plans for 2023 and beyond.
As the leader in organic search innovation, Botify is trusted by more than 500 of the world's most visible brands, including Expedia, L'Oréal, Crate & Barrel, Conde Nast, Groupon, Github, Carvana, FNAC Darty, and The New York Times.
Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!
We are looking for a customer-obsessed, commercially-minded professional to join our growing Customer Success team. As an
Associate Account Manager , you'll be responsible for growing and maintaining our existing revenue base with many of the world's most exciting global brands. You'll have a dedicated book of business among our mid-market accounts, and it will be up to you to own the commercial partnership between Botify and those customers. This is a position based in either New York City, Seattle or Chicago. For employees in New York, we require 2 to 3 office days per week in the WTC area. We value flexibility and are open to discussions tailored to specific job.
Your responsibilities: - Build strong relationships with key decision makers within our mid-market accounts, becoming a trusted partner
- Know your client organizations inside and out - key players, reporting structure, budget cycles, growth goals, strategic initiatives
- Work closely on a team with our Program Managers and SEO Success Managers to ensure customers are seeing maximum value from the partnership
- Own the entire renewal process: running discovery to understand the critical KPIs, evaluation criteria, and decision process; confirming budget; and shepherding the contract over the finish line
- Help drive account expansion with the sales team, with an eye towards continuously growing accounts; Occasionally run revenue expansion opportunities yourself
- Lead periodic business reviews
Your qualifications: - 2+ years of relevant experience, with demonstrated success in demanding, fast-paced environments
- Authentically passionate about helping our customers to grow their businesses and hit their targets
- Empathetic and persuasive, with a strong mix of emotional intelligence and business savvy
- Highly detail-oriented and able to keep numerous balls in the air at once without skipping a beat; you can project manage and set priorities while managing multiple client relationships
- Dependable, honest, and trustworthy in your communication both internally and externally
- Ambitious; energized by being part of a high-performing, world class team
Hiring Process: - 30 min call with the Talent team
- 30 min call with the Account Management Director, your manager
- 30 min call with the Account Management VP
- 60 min presentation with the team
$52,000 - $72,000 a year
$72k base + $22k commission.
Job tags
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