Bank of America Corporation
Location
Addison, TX | United States
Job description
Manages medium-large projects for Document and Workflow Operations. Manages the research of existing operations, procedures, workflow, product and service requirements. Directs the analysis of assembled data to define problems associated with project scope. Directs project parameters, cost and resource estimates. Works closely with operations management on project impact and direction. May approve bid packages from outside vendors and contractors. Has direct management responsibility for a small project team. Requires an in-depth knowledge of the bank and overall operations environment.
Responsible for end-to-end management and delivery of material change for Document and Workflow Operations (DWO); acts as the primary point of contact and is responsible for the end-to-end integration of various work streams.
Plans, organizes, monitors and controls project using appropriate tools and techniques to ensure project completion and benefits are achieved.
Ensures that all applicable Global Change Standards, Enterprise Procedures and any FLU/CF Procedures are followed for the project and that documentation meets Enterprise and LOB requirements.
Central point of contact with responsibility for end-to-end project status, tracking against critical path deadlines and overall business measures of success, ensures appropriate checkpoints and engagement with cross functional stakeholders, support for escalations, etc.
Responsible for development of key project deliverables, in coordination with Process Owner/Business Owners, SMEs, Product Managers, Technology Leads, project team and business partners (Kickoff, Materiality Assessment, System of Record setup, Charter, Stakeholder List, Project Plan, Risk Assessment (UCRA), Control plan, Project Tollgates, etc.
Facilitate and contribute with LOB/SMEs/Technology/Process Design/Reporting to identify primary and secondary metrics; define approach to validate success with data/reporting.
Ensure all necessary partners and work streams are established during the beginning of the project (e.g., process design, readiness, reporting, QA, testing, etc.)
Coordinate with partners to track resolution of post install defects identified within project warranty period; ensure stability of process and transition to BAU.
Required Job Skills and Experience:
Working knowledge of workflow solutions
Working knowledge of Document Services and/or strong knowledge of project management methodologies (Agile) including experience with plans, charters, risk documentation, deployment, testing, epics/user stories, and process flows
3+ years of all aspects of end-to-end project management experience including process improvement/re-engineering, employee readiness efforts and technology change efforts
Proven experience with managing a medium/large, varying levels of stakeholders and ability to communicate effectively and influence decisions to achieve desired results
Effective simultaneous oversight and management of multiple large scale, technology dependent initiatives and projects/tasks
Proven problem-solving skills and strong decision-making skills with an assertive and proactive communication style
Must be proficient in data management to include strong data analytic capability
Must have strong organizational skills and be able to handle multiple tasks
Desired Skills and Experience:
Project Management Professional Certified preferred
Knowledge of project tools (Rally or JIRA)
Experience with testing tools like ALM
Enthusiastic, energetic, determined and positive – especially under pressure
Ability to navigate enterprise, research and resource information across the bank
Critical thinker and risk minded
Excellent proficiency using Microsoft Office products such as Word, Excel, PowerPoint, Project and in Visio
Demonstrated PowerPoint presentation skills and ability to target messaging to different audiences
Shift:
1st shift (United States of America)Hours Per Week:
40Job tags
Salary
