Scheduler

Location

Allentown, PA | United States

Job description

Our Team

Our employees make a difference in the lives of our patients and our community. We've built a culture of excellence based on compassion, care and collaboration. At EPGI, our goal is for an inclusive and engaging employee experience where people feel they belong and their work matters. We offer competitive pay to motivate and retain the best talent, and a full range of benefits to our employees.

Our Practice

Whether a patient is experiencing GI symptoms for the first time or have been previously diagnosed with a disease of the digestive system, Eastern Pennsylvania Gastroenterology and Liver Specialists (EPGI) and our highly trained, board-certified physicians and staff are able to address our patient needs with the most up to date treatment options and perform the most state-of-the-art procedures with compassion and care.

Our practice is currently seeking a full-time Scheduler to join our team!

Job Title: Scheduler

Department: Front Office

Immediate Supervisor Title: Scheduling Manager

Job Supervisory Responsibilities: None

General Summary: A position responsible for making appointments for patient procedures and office visits.

Essential Job Responsibilities:

1. Schedules appointments for patients by telephone or at the check-out desk.
2. Uses computerized system to match physician/clinician availability with patient's preferences in terms of date and time.
3. Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
4. Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
5. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with practice manager about any system problems.
6. Uses customer service principles and techniques to deal with patients calmly and pleasantly.
7. Other duties as assigned.

Education: High school diploma/GED

Experience: Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.

Other Requirements: None

Performance Requirements:

Knowledge:

1. Knowledge of medical practice protocols related to scheduling appointments.
2. Knowledge of computerized scheduling systems.
3. Knowledge of customer service principles and techniques.

Skills:

1. Skill in communicating effectively with physicians/clinicians about scheduling preferences.
2. Skill in maintaining master appointment schedule via computerized means.

Abilities:

1. Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
2. Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
3. Ability to analyze situations and respond appropriately.

Equipment Operated: Standard office equipment with emphasis on computer hardware and software as well as telephone.

Work Environment: Medical office or reception area. Direct contact with patient.

Mental/Physical Requirements:

Mostly sedentary duty. 10 pounds, maximum lifting, occasional lift/carry of small articles. Some standing, walking, reaching.

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