Central Ohio Primary Care
Location
Westerville, OH | United States
Job description
Central Ohio Primary Care is seeking a full time IT Service Desk Administrator for our central business office in Westerville, OH. The IT Service Desk Administrator is primarily responsible for supporting employees at our Central Business Office and all remote sites.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: • Answer incoming phone calls and emails in a timely fashion. Provide resolution and response to employees. • Responsible for ticket queue prioritization and management via Zendesk Ticketing System. Escalate calls and/or ticket requests as needed. • Utilize the Microsoft Deployment Toolkit (MDT) to deploy images to new and existing computers. • Troubleshoot printer(s) and software as needed (e.g., Office 365, Chrome, GlobalProtect VPN, eClinicalWorks, etc.). • Perform user account management tasks in Active Directory and ADManager Plus. • Provide weekly after-hours on-call support. QUALIFICATIONS: A. Education, Licensures & Certifications Required: High school diploma or equivalent Required: 2+ years of technical support or equivalent computer experience Preferred: Technical certifications (e.g., CompTIA, Microsoft, Cisco) Preferred: Zendesk or other ticketing system experience B. Knowledge, Skills & Abilities • Must be able to work occasional weekends as needed • Exemplified customer service in all facets of support • Pride of ownership; sees tasks to completion • Self-motivated with the ability to work in a team environment • Comfortability interacting with people in-person and over the phone • Knowledge of macOS • Moderate knowledge of Windows 10 and 11 operating systems • Moderate knowledge of Microsoft Office products • Moderate knowledge of creating images using an MDT deployment system • Moderate knowledge of enterprise environment networking • Working ITIL knowledge and practical application • Knowledge base article documentation • Knowledge of IT Asset ManagementJob tags
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