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Technician- Enterprise Service Desk (Part-Time, Variable Hour)


Utah Valley University


Location

Provo, UT | United States


Job description

Salary: $15.55 Hourly

Location : 800 W University Parkway, Orem

Job Type: Part-Time Staff

Job Number: FY2402362

Division: VP Digital Transformation/CIO

Opening Date: 02/23/2024

Closing Date: 3/8/2024 11:59 PM Mountain

First Review Date: 03/01/2024

Required Documents Needed to Apply: Resume

Applicant Support: 1-855-524-5627

[email protected]

Position Announcement


Utah Valley University is seeking a part-time Technician! The Technician represents the university in a professional manner while providing first-tier support for the institution as a technician in the Enterprise Service Desk. This position provides support through various modes of service to students, faculty, staff, and the general public. Maintains knowledge of all call center processes and systems. Promptly responds to, documents, escalates or resolves incidents, and service requests. Promote information security best practices, and follow confidentiality procedures.

Summary of Responsibilities

Minimum Qualifications


Graduation from a standard senior high school or the equivalent and two years of any combination of computer-related education and/or technical support and customer service experience related to the Summary of Duties.

Knowledge, Skill, and Abilities


Knowledge Skills

Abilities

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.

Although part-time and adjunct (less than 30 hours per week) employees are ineligible from the full-time employee benefits package, the university is pleased to offer the following:


01


What is your highest level of education?


02


How many years of experience do you have in this type of position?


Required Question


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