Location
Rochester Hills, MI | United States
Job description
What you will be doing:
- Provide phone-based and/or on-site project coordination, debug and repair of FANUC robot, controller, and related system peripheral equipment.
- Discuss, diagnose, and supply repair solutions for robot operational and process problems reported by the customer or service engineer.
- Answer technical support phone calls and log them via the Technical Support Log.
- Elevate advanced technical questions to appropriate personnel and follow up with the customer.
- Create quotations per customer request and part number searches as required.
- Use online documentation and manuals to locate troubleshooting steps or technical information for customers.
- Identify and implement business process improvements within the Technical Support group.
- Maintain and achieve group phone call answer rate and support log closure rate.
- Be flexible to support different shifts and 'on-call' after-hours support.
- Coordinate with project managers on project support schedule and define on-site scope of work.
- Provide technical direction to contractors and other personnel assigned to projects when on-site.
Experience you will need:
- Either through education or work experience, have developed problem-solving abilities.
- Knowledge of robotic applications and processing. Strong emphasis on paint systems highly preferred.
- Proficiency in MS Word and MS Excel.
- Demonstrated ability to plan, organize, and execute multiple tasks concurrently.
- Robotic application engineering and programming skills.
- Excellent written and oral communication skills.
- Minimum five years of experience on FANUC robots, controls, and/or applications.
- Bachelor's degree in engineering or technical discipline (mechanical, electrical or software), or equivalent relevant experience.
- Minimum of five years combined process engineering, manufacturing experience, and/or experience on FANUC robots, controls and/or applications.
- At least five years of related experience in paint processing or paint system installation preferred.
Job tags
Salary
