Community Resource Navigator

Location

Reno, NV | United States

Job description

Best Place to Work in Northern Nevada - 2nd Place three years in a row.

Best Place to Work for Working Parents - 2022.

Check out our AWESOME Benefits!

• 4 weeks Paid Time Off in the First Year - Front Loaded
• 14 paid holidays annually
• Hybrid Work Options Available
• 403B Retirement Plan with 4% Match
• 4 Weeks Paid Parental Leave
• Up to 4 Weeks Paid Extended Medical Leave
• Medical, Dental, and Vision benefits - effective 1st DAY OF THE MONTH, following date of hire
• Free Health Insurance Options for Full Time Employees
• Low-Cost Health Insurance Options for Dependents
• Health Reimbursement Account
• Employee Hardship Loan Program
• Free Life Insurance and Long-Term Disability
• Tuition Assistance
• Continuing Education Support
• Dog Friendly Workplace
• Infant Friendly Workplace
• Additional Perks and Discounts
• Great Organizational Culture!

Organizational Values

• Cultural Mission Statement - We believe in the power and dignity of people. We are a positive force for change and empower the health of our communities one person, one family, and one partnership at a time.
• Trust - Trust in yourself, trust in each other, and together we will accomplish great things.
• Respect - Give the respect you want to receive and the grace you hope to encounter.
• Courage - Have the courage to fail, because within failure and vulnerability sits growth and understanding.
• Curiosity - Never stop asking thoughtful questions. Never stop learning.
• Commitment - Commit to excellence in everything we do.
• Teamwork - Don't be afraid to challenge, inspire, and expect a lot from yourself and each other.
• Partnership - Put relationships and partnerships first because no one individual can win the game by themselves.
• Kindness - Be a force for good in the world.
• Compassion - Give hope to those who feel hopeless and helpless.

Job Purpose : The purpose of the Nevada Care Connection (NVCC) Resource Navigator position is to provide services to seniors, all persons with a disability of any age, families, veterans, Deaf & Hard of Hearing and caregivers with information and assistance to a wide range of community resources; help inform and educate people about their options; assist in linking them to programs, services, and provide assistance with various types of applications. The position may require minimal travel to various Northern Nevada counties.

Key responsibilities and accountabilities:

• Serve as a visible and trusted source of information on the full range of community resources, information on long-term care options, referrals and awareness.
• Special efforts will be made to reach beneficiaries with disabilities of any age and seniors
• Gathers sufficient information to accurately perform resource and service navigation assessments and pre-determination of eligibility with consumers
• Provide information about programs, services (public and private) and other benefits, make referrals and, help consumers get connected to appropriate services.
• Help consumers identify and clarify issues, barriers and needs, explores needs beyond the presenting problem, looking at short- and long-term solutions and finding creative options and solutions
• Partner with the Family Resource Centers, Retired Seniors Volunteer Program (RSVP), senior centers and appropriate community partners to assist in increasing outreach efforts throughout northern Nevada
• Provide outreach and visits to offsite locations, when needed
• Outreach to service areas may include travel to: Elko, Eureka, Humboldt, Lander, and White Pine counties, when needed
• Participates in program development, marketing and outreach activities including representing NVCC at public information fairs.
• Work closely with NVCC leadership to ensure that any issues are handled efficiently.
• Implement critical thinking abilities with an emphasis on research skills and resourcefulness.
• Ability to be both compassionate and professional while serving our population.
• Ability to be both compassionate and professional with staff.
• Must attend staff meetings and be willing to meet with manager on a consistent and regular basis
• Ability to adapt to changing work environment and duties

Other requirements :

• Bilingual preferred
• Minimal travel may be needed
• Ability to be both compassionate and professional while serving target populations
• Obtain Nevada MAP certification within 2 months of hire date
• Demonstrate experience in planning and execution of organization communication
• Ability to describe and communicate complex concepts
• Gain clear and working knowledge of social services available throughout our communities; establish and maintain appropriate working relationship with persons and agencies involved
• Attend community meetings as requested

QUALIFICATIONS:

• Able to drive for up to four hours at a time, when needed
• Minimum Education: High School Diploma; AA Degree Preferred
• Minimum 2 years' experience in social services, or non-profit work
• Strong verbal and communication skills
• Minimum two years computer experience including Microsoft operating systems, word processing, spreadsheets, data base input and report generation.
• Knowledge of social services programs preferred
• Excellent customer service skills
• Excellent communication skills, both oral and written
• Excellent organizational skills
• Be able to stand between 3 - 6 hours per day
• Be able to sit at a computer for up to 4 - 6 hours per day
• Must have a valid driver's license and be able to drive the AHN Company Car when needed
• Must be able to lift, carry up to 30 pounds with a fair consistency
• Required to pass a background check through the State of Nevada

Job tags

Salary

$21.63 per hour