Location
Hammond, IN | United States
Job description
Our Job Opening:
We are searching for an Assistant Manager to join our team! As a key member of our staff, you will be responsible for assisting the oversight of club operations to ensure an exceptional Judgement Free member experience!
Some of your responsibilities will include:
Staff Management
- Create staffing schedules with the assurance that all shifts are regularly covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
- Resolve employee issues or concerns in a professional manner.
- Provide backup support for any employee who is absent.
- Customer Service/Front Desk Activities:
- Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point of sale system.
Member Accounts
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
- Authorize expenditures and refunds.
- Club Cleanliness and Maintenance:
- Keep the front desk area and lobby clean and orderly.
- Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regular cleaning of all exercise equipment and tanning beds.
- Ensure restrooms are clean, stocked and clutter free by creating and following routine cleaning schedule.
- Oversee the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance team in a timely manner.
Miscellaneous
- Oversee the ordering of club supplies using specific budget based on club requirements.
- Track Key Performance Indicators such as guest counts, cancels, info calls (weekly, monthly, annually).
- Manage marketing efforts by ensure that staff is aware and trained on all marketing promotions.
Qualifications
- 1 year of customer service experience is preferred, preferably in the fitness industry.
- Must be 18 years of age or older.
- Basic computer proficiency (Microsoft office Suite).
- Superior problem-solving skills.
- Exceptional leadership and diplomacy skills.
- A passion for health and fitness.
- Physical Demands/Requirements:
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to lift to 50 lbs.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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