Timeshare Exchange Customer Service Specialist
The Virtual Call Center, Inc
Location
Hilo, HI | United States
Job description
Are you passionate about travel and customer service The Timeshare Company a leader in vacation ownership services since 1976 is seeking dedicated individuals to join our team as Remote Timeshare Exchange Customer Service Specialists. With a global network of approximately 3000 resorts in over 80 nations we offer unparalleled opportunities to make a difference in the vacation ownership market.
We operate membership programs for vacationers and provide valueadded services to developer clients worldwide. As pioneers and innovators in the vacation ownership market we have been serving customers since 1976. Today our exchange network spans the globe offering exceptional vacation experiences to our members.
Why Choose Remote Work with Us
Be a part of a trusted industry leader with over four decades of experience. Enjoy the flexibility of working from anywhere while providing exceptional customer service.
What to Anticipate
- Provide exceptional customer service to members and developers via phone email and chat.
- Assist customers with inquiries reservations and account management.
- Educate members on timeshare ownership benefits and vacation options.
- Ensure customer satisfaction through timely and efficient resolution of issues.
Requirements
- Strong probing and investigating skills.
- Attention to detail for accurate case management.
- Passion for customer service and delivering empathetic responses.
- Selfstarter with the ability to work independently
- Act as a brand ambassador embodying the Home Improvement brand.
- Ensure the security of customers information and wellbeing.
- Pass a background check and drug screening.
- Commit to 1525 hours per week (some clients may have weekend requirements).
- Ensure a quiet distractionfree work environment.
- Meet the minimum computer specifications required by the client (laptop or desktop).
- Possess a USB headset with a microphone (required for certification training).
- Have a hardwired broadband internet service (DSL Cable or Fiber Optic connection). Purchase a call center noisecanceling headset connecting to your computer via USB.
Benefits
- Zero Commute : Forget about traffic jams and fuel expenses. Welcome to a job that comes to you.
- Home Office Perks : Work in comfort. Say goodbye to dress codes and hello to productivity in your personal space.
- Flexible Scheduling : Manage your work hours to fit your life not the other way around.
- Competitive Compensation : Enjoy attractive earnings while making a tangible impact.
- Professional Development : Grow your skills in a dynamic everevolving industry.
- Supportive Culture : Be part of a team thats committed to excellence and supportive of your professional journey.
- Health and Wellness : We offer comprehensive health insurance plans including dental vision and life insurance through Stride Health.
If youre ready to embark on a rewarding career in the vacation ownership industry apply now to become a Remote Timeshare Exchange Customer Service Specialist. Join us in providing unforgettable vacation experiences to our members worldwide.
Experience: Minimum of 2 years in a customer service role. Home Office Setup: A quiet, professional workspace is essential. Ambient noise should be minimal to ensure focus and professionalism. Internet Requirements: A stable, high-speed internet connection (75+ Mbps download, 10+ Mbps upload) is crucial. Please note, that WiFi connectivity is incompatible with our client applications; an Ethernet connection is required. Communication Tools: Must have a phone readily available for support and assistance. Educational Background: Possession of a high school diploma, GED, or equivalent. Language Skills: Excellent command of English, both in writing and speaking, is a must. We value strong grammatical skills and the ability to communicate clearly and professionally with consumers. Work Ethic: A strong dedication to your work and the ability to excel in a fast-paced environment are key. We\'re looking for committed individuals with a strong work ethic. Communication Proficiency: Exceptional written and verbal communication skills are non-negotiable. We pride ourselves on excellence in customer interactions. Technical Savvy: General knowledge of PCs is required to navigate our systems effectively. Background Check: Candidates must be able to successfully pass a background check. Scheduling Flexibility: Availability for a flexible schedule that includes days, nights, and weekends is required.
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