CoperUniversity Health Care
Location
Camden, NJ | United States
Job description
About us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey
Short DescriptionGENERAL
1. Demonstrates strong customer service orientation and ability to interact well with diverse end-users, Physicians, and IT Staff.
2. Works independently and able to independently and successfully troubleshoot and resolve clinical application problems and error work queues.
3. Demonstrates ability to grasp basic concepts of application-specific systems in order to support Go lives.
4. Follows established change management procedures.
DOCUMENTATION
5. Develops and maintains up to date documentation on all implementations.
6. Develops and maintains Application Support standards and procedures and other documentation as required.
SUPPORT
7. Provides first tier support for assigned applications, ensuring quality services are delivered and performed and customer expectations are achieved or exceeded.
8. Ability to act as an effective liaison between the end user and the Clinical Application Analysts.
TRAINING
9. Assists in the training and induction of new staff into the Application support team.
TESTING
10. Demonstrates ability to participate in testing activities by running test scripts and documenting results during installation and upgrade activities. Brings forth issues and ideas to improve the overall roll out of clinical systems.
Scope, Purpose, and Frequency of Contacts:
Frequent interaction with IT staff and end-users, including health system staff, management, or physicians.
2-4 years required
Epic Professional and/or Hospital Billing experience preferred
Associate's preferred
3 years of relevant application business experience required in lieu of Associates Degree.
License/Certification RequirementsApplication-specific system certification is required within 90 days of employment
Job tags
Salary
