Advantage Property Management Services
Location
Pleasanton, CA | United States
Job description
**About the Company**
Since 2010, Advantage Property Management Services (APMS) has been advocating for Landlords in the Tri-Valley. We manage all types of residential properties, from small condos to large apartment buildings.
**GENERAL JOB DESCRIPTION**
The General Manager (GM) is responsible for all operational components of our maintenance business. They actively manage a team of 5-8 technicians to ensure they complete tasks/jobs efficiently and profitably. The GM is the first line of customer support, responding promptly to customer emails and phone calls, assessing work requests, creating estimates, and communicating the schedule and project progress with customers. They are the brains of the operation to support the technicians, order materials, and solve problems in real time. In addition, the GM will analyze data from multiple sources to create reports on technicians’ productivity, service pricing, and project profitability.
****Compensation and Structure: ****
Rental Property Maintenance Contractors is based in California and specializes in maintaining and improving residential rental properties. This is a full-time, permanent position with the compensation of $8-10 per hour. The normal work schedule is Monday - Friday 8:00 am to 5:00 pm.
**QUALIFICATIONS**
● Native English, both verbal and written
● Strong data analytics experience
● Expert in Google Sheets or MS Excel
● Persuasive communicator
● Exceptionally detail oriented and organized
● Experience with US residential home systems, terminology, and maintenance processes
● Maintenance troubleshooting experience
● Experience working from home; a quiet home office environment; licensed operating software
● High speed internet, a computer that is less than 2 years old and noise canceling headphones
**THE IDEAL CANDIDATE WILL POSSESS THE FOLLOWING ATTRIBUTES:**
● A proactive problem solver who loves analyzing data
● Thrives in a fast-paced environment that requires quick-thinking and multi-tasking
● Exceptionally organized and detail oriented
● Experience with residential home systems, construction terminology, and common maintenance & repair tasks
● Enjoy working within a process-oriented system while finding ways to improve the processes
● Innate desire to accomplish tasks correctly the first time
● A team player always willing to help in any way possible
**RESPONSIBILITIES**
● Dispatch and support a team of maintenance technicians
● Deliver excellent customer service
● Answer phone calls and make outbound calls; manage emails and text messages
● Qualify incoming work orders by asking exploratory questions regarding the maintenance concern
● Create estimates and gain customer approvals
● Invoice for completed work
● Analyze data from multiple sources using Google Sheets
● Create reports on technician productivity, pricing, and company profitability
● Source new subcontractors and promote lasting relationships with current subcontractors
● Execute all other duties assigned by the Company Owners
Job tags
Salary
