Guest Experience Manager - GT6

Location

Key West, FL | United States

Job description

We are looking for an energetic and service-minded individual to join our team who can drive excellent and memorable guest experiences through professional and authentic communication skills with a focus on guest interaction and the physical aspects of our guest experience department.

Responsibilities

• Take charge of ensuring our guests have an exceptional experience. This includes handling package deliveries, welcoming guests in person, and providing excellent customer service.
• Contribute to our company's content strategy by creating captivating content for our social media platforms and website. This involves being comfortable and enthusiastic in front of the camera, capturing the essence of our team, location, and properties.
• Oversee the entire guest journey, from check-in to check-out.
• Collaborate with team members to maintain and prepare accommodations for our guests.
• Respond promptly to chat messages, phone calls, and emails, addressing guest inquiries and requests in a timely manner.
• Proactively communicate with guests to coordinate their needs, including arrival and check-in arrangements.
• Assist customers with general inquiries, the check-in process, issue resolution, and local recommendations.
• Perform any other duties as assigned.

Requirements

• Exceptional communication and interpersonal skills.
• Efficient multitasking abilities and adept at prioritizing tasks in a fast-paced environment.
• Proficient in technical computer skills for various hardware platforms, including laptops, tablets, and mobile devices.
• Willingness to travel to other markets in Central Florida.
• High level of responsibility and reliability.
• Flexible availability, including early mornings and evenings as needed, from Sunday through Saturday.
• Must have reliable transportation and be able to travel within the market region.

Physical Demands

• Must be able to push, pull, carry, and lift up to fifty (50) pounds with or without accommodation.
• Must be able to bend, stoop, twist, and reach above shoulders and head.
• Must be able to sit, stand and/or walk continuously throughout shift.

Benefits

• Full benefits package including health, dental, vision, and short- & long-term disability coverage.
• Paid Time Off Policy.
• 401(k) Plan with discretionary match.

Job tags

Salary