Rosie's Manager

Location

Sparks, NV | United States

Job description

Rosie's Manager Location Sparks, NV : FUNCTION: Responsible for the overall operations of the 24-hour restaurant; ensuring total guest satisfaction while increasing sales, profits, and brand awareness through excellent execution of operational standards and guidelines. RESPONSIBILITIES:

• Manage the day-to-day operations of a 24-hour restaurant to include, guest service standards and initiatives, product quality, cost controls, profitability, budgeting and forecasting, and policy and procedure implementation.
• Monitor and develop team member performance by providing supervision and professional development, counseling, and evaluations, and delivering recognition.
• Greet and communicate with guests in a friendly and courteous manner.
• Resolve guest complaints and issues in a timely and satisfactory manner to the guest and company.
• Monitor the team members of the restaurant to assure they provide service in accordance with company and departmental standards and take action to correct any deficiencies through training and discipline.
• Prepare work schedules of team members and delegate work and station assignments.
• Prepare team member performance evaluations and disciplinary notices.
• Circulate through restaurant and coordinate activities of team members to provide efficient and courteous service to our guests.
• Inspect and monitor cleanliness of the restaurant and comply with safety and health code regulations.
• Communicate and interact with food shift supervisors and team members.
• Know, understand, follow, and enforce all company and departmental policies and procedures.
• Advanced proficiency in operating the POS systems.
• Monitor the operation of the restaurant to ensure compliance with all standards and procedures established by the Food & Beverage Director as well as company and county health and regulatory standards and procedures.
• Understand financial reports and apply the information in a timely and practical fashion to improve the operation.
• Implement and insure prompt and courteous service to our guests in compliance with standards set forth by the Nugget Casino Resort.
• Maintain proper staffing levels through efficient hiring of new team members.
• Facilitate all aspects of repairs and maintenance.
• Keep documentation through proper email systems.
• Decrease costs through effective scheduling and management of waste.
• Increase revenue through training and use of financial reports to ensure upsell of product.
• Create new ideas and implement these ideas.
• Readily identify and implement more efficient methods of operation.
• Perform other duties as assigned.
• Using the Nugget's system of recognition, recognize team members who are going “above and beyond.”
• Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations.
• Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike.
• Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager.
• Always maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same.
• Regular predictable attendance is required.
• Other duties and responsibilities as assigned.

Job tags

Salary