Enterprise Systems Monitoring Tech
Location
Eagan, MN | United States
Job description
Title: Enterprise Systems Monitoring Tech
Clearance: Public Trust
Note:
- This positions requires a work schedule of: Shift will be 11:00 PM CT to 7:30 am CT.
- Days off are still TBD but will not be weekend (M/Tu, Tu/W or W/Th).
- New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes.
- Exact details will be discussed with candidate during interview.
Job Description
- Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
- Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
- Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)
- Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
- Assist in triage and incident management with collection and analysis of performance metrics
- Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
- Compose and send notifications to management for incidents.
- Monitor and execute incident and change requests.
- Able to type and communicate in an effective manner
Basic Qualifications
- To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
- High School diploma or equivalent and 5 years additional experience OR Bachelor's degree and minimum 1 year IT experience.
- Past experience with help desk or Incident management.
- Strong knowledge and understanding of networking
- Basic understanding of Windows and Linux operating systems.
- Ability to identify and relay information and symptoms detected by monitoring tools.
- Ability to read and follow detailed instructions or procedures.
- Effective communication skills
- Must be able to obtain a Position of Public Trust Clearance US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
- Must have resided in the US for the last 5 years
- Must be able to work from Eagan, MN location. No remote work from any other location.
Preferred Qualifications
- Bachelor's Degree in Computer Science or associated discipline
- Familiarity working with enterprise monitoring products
- Working knowledge of IT Service Desk model.
- Experience working in large-scale IT environment.
- Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.
The ideal candidate
- The ideal candidate will have past incident management / help desk experience and great written and oral communication skills.
- We are looking for someone who is organized and have the ability to lead incident calls bridges.
- Confidence with Linux as a user on the command line is a plus.
- Candidates will also need to identify network related outages, so knowledge of networking is a strong plus.
Job tags
Salary
