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Location

Miami Beach, FL | United States

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Job description

As an Agent Experience Coordinator , you are an integral member of the operations team and play a critical role in the day-to-day operations of the designated office. You will support our agents and customers with everything including understanding One Sotheby’s International Realty, training on our tools and processes, assisting with adding listings on the MLS and company’s platforms, and more. This role requires tactful and extensive interactions across departments: agents services, listings, marketing, commissions/transactions. This position works very closely with the Managing Broker and other members of the leadership team to ensure office is operating smoothly and efficiently.

Responsibilities:

This role will be responsible for, but not limited to the following:

• Serving as the face of the office by welcoming guests, answering incoming phone calls and transfer phone calls as needed, managing mail distribution, facilitating events and meetings, providing support for office-related needs, office-wide communications, responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities matters.
• Assisting with the fielding of questions and work collaboratively with other team members and departments to maintain continuous communication and understanding of all questions, issues or concerns involving agents in the office.
• Assist in coordinating office meetings, trainings, events, and presentations for the designated office.
• Work closely with Agent Services Department on the onboarding of new agents.
• Provide assistance, training, and support for all One Sotheby’s International Realty processes, tools and initiatives.
• Work closely with the Marketing Department to ensure all marketing tools and resources are available and accessible to the agents.
• Provide agents with listing support – add/edit listing on the MLS, sign installation and removal, photography orders, ensure listings are feeding through the Sotheby’s International Realty network and One Sotheby’s International Realty tools.
• Processing of listings according to company policy – ensure required documents and photos are submitted and in compliance, upload/add listings to pertinent company websites and programs, maintain organized and detailed files, obtain Managing Broker’s signature on required documents.
• Work closely with the Transactions Department to ensure accuracy and timely completion of sales-related contracts and the disbursement of commissions.
• Maintain weekly listings/sales reports and other reports requested by manager.

Requirements

• BA or BS degree desirable.
• Must have 3 - 5 years of experience in the real estate industry (preferred); with prior exposure to real estate transactions, agent requests, and office administration.
• Ability to meet deadlines and deliver superior service in a fast-paced environment.
• Strong quantitative skills desired.
• Proficient in Microsoft Office including Microsoft Excel, Multiple Listing Service (MLS), and the ability to learn new tools as implemented by the company.
• Impeccable presentation, communication skills, proactive, organized, attention to details and customer service.
• Flexible team player.

Job Type:

• Full-time; the position will be performed in an office setting.

Benefits

• Competitive base salary plus bonuses.
• Comprehensive benefits package, including medical, dental, vision.
• Company 401(k) Plan
• Generous PTO

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Job tags

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Salary