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Location

Green Bay, WI | United States

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Job description

Do you have I.T. experience and enjoy Help Desk Support ? Our client is located in Green Bay and is growing . They are looking to add a team member that can assist and grow as the company continues to grow!

You will need to have excellent customer service, problem solving and critical thinking skills. Must be able to self manage the workload, yet be very team orientated to help support others in the to resolve entry level IT issues for the company to keep things running smoothly on a daily basis.

Responsibilities:

Will be working with a team to handle the daily IT help desk support needs for the company for all internal employees nationwide.

• Define the user’s issues and determine possible solutions
• Work with cell phone carriers regarding coverage for the employee’s area and manage and track employee cell phones
• Interact with the end users for phone support, activation and troubleshooting of phones and application issues and questions
• Handle entry level resolutions such as password resets, unlock accounts, printer assignments, software installation, etc.
• Diagnose and resolve technical issues
• Prioritize and follow through on help desk tickets
• Build new and replacement workstations including desktops, laptops, printers, etc.
• Track inventory incoming and outgoing IT equipment for the company

Benefits:

• Small company feel with great internal longevity
• Health, Dental, Vision and Life insurance
• 401(k), Birthday off and Paid vacation and holidays

General Information:

Hours: Full time, 40 hours per week, Monday- Friday – 8:00am-5:00pm

Length: Temporary to Hire

Pay: $14.00-$20.00/hour, based on experience

Location: Green Bay, WI

Job ID: 199410

Requirements:

Requirements:

• Help desk experience or have been an Administrative Assistant in an IT department.
• Will also consider recent graduate in an IT related field
• Ability to troubleshoot and resolve entry level help desk issues
• Maas 360 MDM management application knowledge is a plus
• Create reports from Excel, Word and different applications and databases
• Experience creating customer or IT department reports

If you are interested, apply online at or send your resume to [email protected] .

Already worked for Flex-Staff? Call our office at 920-731-8082 and let's TALK!!

Make sure to send your family and friends our way - we love referrals!

Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.

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