Location
Reno, NV | United States
Job description
Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.
Job Summary
Accountable for assuring accuracy of the store price scanning system as well as gathering and reporting competitive pricing. Consistently provide friendly and engaging customer service to internal and external customers. Perform related work.
Typical Duties and Responsibilities
- Seeks opportunities to welcome, engage, serve and thank customers. Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer. Provide exceptional customer service by telephone, email, and in person to all employees, vendors, and customers.
- Maintains store pricing accuracy and compliance within company goals throughout the store. Verifies information with use of provided equipment makes necessary changes to file system through data entry, changes and/or replaces shelf tags, notifies retail pricing personnel with discrepancies, updates status of items as changes occur and general “trouble shooting”.
- Verifies and maintains accuracy of in store coupon discounts and specials.
- Researches and resolves pricing and information discrepancies.
- Performs "comp checks" by driving to competitor stores and checking prices of other stores; enters data, writes data, reads reports, transmits data by computer, etc.
- Makes signs and shelf tags as needed.
- Performs other duties as assigned or needed.
Requirements
Education:
- High School Diploma or equivalent
Experience:
- Operating a handheld device, performing 10 key by touch, and using computer terminals.
- Performing organizational skills.
- Demonstrating excellent verbal inter-personal communication skills to establish and maintain a good rapport with co-workers, Supervisors, store personnel, vendors and other customers.
- Using sound judgment and mental alertness to make and be accountable for decisions.
- Must be dependable and demonstrate initiative.
Ability to:
- Consistently provide friendly and engaging customer service to internal and external customers.
- Coordinate vendor direct store delivery (DSD) deals.
- Work varied hours primarily between the hours of 2:00 am to 4:00 pm in a 24/7 operation; including night, weekends and holidays.
- Safely and efficiently drive to local competitor stores to gather pricing information.
- Demonstrate initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
- Prioritize, delegate, direct and organize tasks while meeting strict deadlines.
- Communicate (hearing and speech) with customers and provide customer service while on the floor.
- Perform all tasks with integrity and extreme confidentiality.
- Reach, climb, balance, stoop and bend for the placement, removal and adjustment of tags and signs.
- Visually read reports, computer screen, etc.
- Remember various codes and understand/perform duties related to the scanning system.
- Climb stairs.
- Lift 10 lbs. occasionally.
- Must be 18 years of age or older.
- Perform primary duties with efficiency and accuracy.
Additional Requirements:
- Food Handlers Certification (Per State Laws).
- Acceptable Department of Motor Vehicles driving record.
Machines and Equipment Operated:
- Office machines (e.g., copy machine, keyboard, computer terminal, telephone, computer printer, sign printer, Handheld Scanning Device, etc.).
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
As WinCo Foods continues to grow, our diversity—from our variety of perspectives and wide range of experiences—is essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Job tags
Salary
