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Location

Toledo, OH | United States

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Job description

Help Desk Technician
Location: Toledo, OH
Duration: 06 Months plus
Shift 5:00 pm - 1:30 am
Rate: DOE


U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Unfortunately, this is not open for third-party C2C


Job Description
Essential Job Functions
• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Ability to walk and stand for several hours.
• Will train the right candidate on automotive software and processes.

Basic Qualifications
• High school diploma or G.E.D.
• 1-2 years of service desk or field support experience
• Experience working with the company's hardware, software and equipment products

Other Qualifications
• Good interpersonal skills to work with customers and other unit personnel
• Good analytical and problem solving skills
• Good communication skills
• Good time management and organizational skills
• Ability to resolve hardware and equipment problems
• Willingness to travel to other sites within 20 miles

Work Environment
• Office/Automotive Plant environment
• May require weekend and holiday work
• May require shift work including afternoon and midnight shifts

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Job tags

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Salary