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Location

Kahuku, HI | United States

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Job description

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Deeply rooted in the land, the history, and the layered richness of Oʻahu, at Turtle Bay you’ll find an authentic connection to a place of uncommon natural splendor and the warm, welcoming community within it. Where your days are filled with constant discovery and moments that touch your soul, allowing you to explore the uncommon depths of this remarkable coast. 

Overview:

Coordinates and assists in supervising all areas in the spa. Acts as Spa Director when Spa Director is not present ensuring guest service is exceeding expectation throughout the spa. Performs any other reasonably related duties to ensure optimum guest and/or staff satisfaction. Is an active part of motivating and developing the Spa Team. Supports the Spa Director in new innovative programs and trainings for the spa.

REPORTS TO: Spa Director

WORK ENVIRONMENT: Nalu Spa office, front desk.

Job involves working:

under variable temperature conditions (or extreme heat or cold). under variable noise levels. outdoors/indoors. around fumes and/or odor hazards. around dust and/or mite hazards. around chemicals.

KEY RELATIONSHIPS:

Internal:

Employees in Nalu Spa, Fitness Center, Pool, Food and Beverage, Guest Services - PBX, Reservations, Guest Services - Front Desk, Laundry, Housekeeping and Property Operations.

 

External:

Hotel guests and visitors, vendors

 

We are looking for a highly motivated, detail oriented and customer focused individual to join our team as a Spa Manager! The Spa Manager is responsible for effectively managing all operational aspects of the spa and fitness center to include adequate staffing levels, completing financial management duties including budgeting, forecasting, payroll and scheduling, as well as product inventory and ordering. Responsible for overseeing the spa supervisor, massage therapists, estheticians, salon staff, and ensuring proper techniques and service standards are met. They will work closely with Resort Sales and Conference Planning to maximize spa services and retail sales to all resort and group guests. The Spa Manager is responsible for motivating and training staff to provide the most exceptional guest service experience.

 

They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

 

Your role:

• Full operational responsibility of the daily operations of the Spa and Fitness Center.
• Ensure compliance with all state and federal safety regulations as it pertains to the equipment and materials used in the Spa and Fitness Center.
• Creates a team of service providers to meet all aspects of professionalism and service demands, ensuring that the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Interview, select and retain excellent staff to create a leading service and treatment presentation.
• Direct, train and maintain high level of job satisfaction/morale/teamwork among associates in respective areas of responsibility.
• Recommends short and long-term goals for department regarding training and structure.
• Promotes and champions resort culture and guiding principles, leads this process on an ongoing basis.
• Implement strategic and tactical plans to achieve departmental financial budgeting goals and expectations.
• Develops and recommends department products, programs, services, policies, and procedures.
• Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure margin integrity.
• Coordinates and oversees training opportunities regarding new associates on both services and retail product lines.
• Assist in ensuring cleanliness of public spa areas to include spa retail, treatment rooms, locker rooms, storage areas, product storage and fitness center.
• Monitors and maintains the Wellness Center's physical infrastructure, including the fitness room equipment/area.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Responsible for coordination and execution of spa packages.
• Assists in conducting monthly trend statistics on treatments and peak operating times.
• Consistently researches and recommends change in retail and professional products, keeping abreast of market and industry trends/changes.
• Liaises with the Health Inspector to ensure government standards are met.
• Designs, implements and evaluates health education, curriculum, seminars workshops, courses, and self-help programs for both guest and staff use.
• Other duties as assigned.

Qualifications:

• Someone with a minimum of 3-5 years’ experience in Spa operations or related field.
• Someone with working knowledge of computer programs including: Word, Excel and Microsoft Outlook. Knowledge of POS/Booking Software (Book4Time preferred).
• Someone with excellent Interpersonal, communication and listening skills – with both external and internal customers.
• Someone with retail purchasing and inventory knowledge.
• Someone with a strong attention to detail and high standards of quality and cleanliness.
• Someone with strong analytical and problem-solving skills and ability to handle pressure situations with ease.
• Someone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
• Someone with a flexible schedule that allows them to work weekends and holidays

PHYSICAL ABILITIES:

Essential:

Exert physical effort in transporting up to (50 pounds). Endure various physical movements throughout the work areas. Reach three feet. Remain an upright or a stationary position for more than 8 hours per day. Satisfactorily communicate with guests, management, and co-workers to their understanding.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Compensation Range: The compensation for this position is $60,000.00/Yr. - $75,000.00/Yr. based on qualifications and experience.

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Salary