Technical Customer Success Manager
Location
Boston, MA | United States
Job description
A growing SaaS product company that utilizes AI for optimizing network planning for telecom companies is hiring for a full-time Technical Customer Success Manager to join their team. This is a key hire that will liaise between client end users and an internal software engineering team to triage, diagnose, and report on key technical issues.
Required:
- 3+ years of experience working in customer success or as a technical business analyst in a customer facing manner on a data heavy complex software application
- Ability to think critically and communicate effectively across multiple disciplines, including financial analysis, software engineering, and geospatial data
Bonus skills:
- Knowledge of Telecom and Fiber networks
- Understanding of GIS, specifically PostGIS (geospatial data sets, mapping, or imaging)
- Familiarity with SQL and an aptitude for picking up new technical skills
Perks:
- Health, Dental, Vision
- Competitive salary + performance bonus
- 401k + company match
Job tags
Salary
