Location
Hickory, NC | United States
Job description
The IT Director oversees the infrastructure of all technical operations in the Practice and is responsible for assisting Tier 1, Tier 2, and Tier 3, as well as solving technical problems and seeking solutions for more complex issues including business continuity of backup systems and network security. The IT Director is a hands-on professional who enjoys working with a team to achieve goals, meet quotas and eliminate security risks.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Networking:
- Plans and implements additions, deletions, and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership.
- Oversees the implementation of network security at the corporate level.
- Anticipates future network needs, identifies proactive solutions to satisfy needs.
- Oversees the planning and management of the company's telephone system and manages company-wide upgrade efforts.
Help Desk Administration:
- Oversees the management of corporate help desk activities and resolves escalated issues if necessary.
Asset Management:
- Helps establish and build relationships with vendors in conjunction with corporate leadership.
- Oversees all IT-related purchasing and budget usage; works with Accounting to develop budgets.
- Holds responsibility for capacity planning and scheduling vendor negotiations related to IT.
Communication:
- Ensures the department is well informed, at all times, of changes and newsworthy events within the company.
- Effectively communicates relevant IT-related information to superiors.
- Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
- Promotes the company through speaking engagements at industry conferences and involvement in local business organizations.
Management:
- Exercises staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives.
- Holds responsibility for IT staffing and budgeting projections on a company-wide basis.
Staff Development:
- Participates in all programs and enforces all policies relating to performance evaluations and career development planning.
- Reviews management evaluations for consistency.
- Creates an environment where staff can successfully achieve professional career path goals.
- Manages the development of staff to give opportunities to grow.
Internal Operations:
- Reviews status of Projects and reports to Senior Management as appropriate.
- Lends expertise to internal teams and task forces.
- Enforces standard company policies and procedures.
Hands-on Support:
- Provide solutions for unresolved Tier 1, Tier 2, and Tier 3 support issues.
- Resolve more complex escalated issues.
- Installation or replacement of various hardware components.
- Software repair.
- Diagnostic testing.
- Utilization of remote-control tools used to take over the user's machine for troubleshooting problems.
- Template and document editing with EHR application.
- Working knowledge of all functionalities of software applications.
- Open support tickets with software application vendor or network vendor to resolve issues.
- Troubleshoot connectivity issues.
- Manage basic functionality of active directory user accounts, email accounts within Exchange, and Windows servers.
QUALIFICATIONS
To perform this job successfully, individuals must be change management experts and extremely knowledgeable about the hierarchical infrastructure of health care information systems. Must have excellent communication and organizational skills, proficient on most software and hardware applications (including Microsoft Office), knowledge of Network Design, ability to multi-task and problem solve, and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Bachelor's Degree in Programming, Computer Science, or related field required.
- 5+ years' management experience in an IT environment required.
- 2+ years' experience working with Electronic Health Records system preferred.
- Experience providing IT solutions in a medical practice environment preferred.
- Previous help desk experience supporting non-technical users.
- 2+ years administering, developing reports, and performing analysis in a MS SQL environment.
- Must possess proven general systems and network administration skills, including but not limited to knowledge of and experience with: Microsoft Windows Server; Microsoft Active Directory; Microsoft Exchange; VM Ware; SAN and NAS storage; Local and Wide Area Networks.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to sit; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include the ability to adjust focus. Ability to lift 25-40 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
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