TekWissen LLC
Location
Bothell, WA | United States
Job description
Overview
Tekwissen Group, is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one overarching purpose: to help make the world healthier, cleaner, and more sustainable.
Job Title: IT - Service - Lab Computing Analyst
Duration: 3 Months
Location: Bothell, WA 98021
Job Type: Contract
Work Type: Onsite
Job Description:
Responsibilities:
Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting.
Maintains access control, data integrity and file system security for the computer/data center environment.
Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency.
May participate in development of information technology and infrastructure projects.
Administers and assures connectivity of customer's Windows based platform
Conduct and maintain inventories of client systems
Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
Manage On-boarding, retirement, and relocation of equipment
Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Analyses, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to client's corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for instrument vendor
Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
Provides technical support for new system validations and change management efforts
Create and maintain a physical inventory of lab equipment, PC's, software, and any other information specified by the client
Submit weekly Engineer reports to the team lead by COB on the last business day of the week
Acts as client Liaison for software/hardware related inquiries
Participate in client team meetings
Provides support across all client Enterprise practices as required
Critical Skills:
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex technology issues.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Basic Qualifications:
Bachelor's Degree and 2 years of industry experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems. OR
Associate degree and 4 years of industry technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems.
Preferred Qualifications:
Experience with scientific instrumentation
Experience in Life Science environment
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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