LingaTech
Location
Harrisburg, PA | United States
Job description
Location: Hybrid - occasional onsite work in Harrisburg, PA
Contract Length: OngoingÂ
Generally, the contractor will perform the following tasks:
Provide PIERS help desk support by responding to inquiries via phone and email
Provide initial and ongoing training to PIERS end-users in-person and on-line
Provide initial and ongoing training to immunization program staff
Serve as a liaison and contact for onboarding provider clinics
Develop training tools and guides for all PIERS end users
Update training materials and presentations as new IIS functionality is implemented or modified
Identify PIERS website needs and create content to address them
Post updated PIERS training materials and links to website as necessary
Respond to end-user inquiries regarding training and onboarding
Conduct post-training outreach to end users to provide them with needed materials and to facilitate a seamless transition to PIERS
Conduct post-training surveys
Consistently treat end users, stakeholders, and co-workers with dignity and respect
Effectively and efficiently provide help desk support and diagnose end user issues
Ability to quickly learn and become proficient with using a new computer system
Design, plan, and present trainings on complex technical material to a wide variety of audiences
Develop and write effective training and promotional materials
Use distance training methods including conference call and webinar tools
Develop specific goals and plans to prioritize, organize, and accomplish work
Establish short-term and long-term objectives and specify the strategies to achieve them
Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word
Document the status of projects
Use phone, email, fax, and messaging to communicate
Communicate effectively in writing, orally, electronically and in-person
Work independently and as a part of a team
Job tags
Salary
